Sonia Dunson
Villa Rica,GA
Summary
Adept at driving customer satisfaction and reducing delinquencies, I leveraged my data entry proficiency and relationship-building skills at Piedmont National Corporation to negotiate payment plans effectively, enhancing departmental performance. My tenure at Avion Pharmaceuticals honed my sales acumen, achieving notable revenue growth through strategic client engagement and meticulous CRM management. Successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
10
10
years of professional experience
Work History
Premiere Credit & Billing Collection Specialist
Piedmont National Corporation
11.2021 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
Inside Sales Representative
Avion Pharmaceuticals
08.2014 - 11.2021
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
Education
High School Diploma -
Lansing Community College
Lansing, MISkills
- Data entry proficiency
- Goal-Oriented
- Patience and Persistence
- Call center experience
- Microsoft Office
- Attention to Detail
- Relationship Building
- Organizational Skills
- Credit Control Knowledge
Accomplishments
- Supervised team of 16 staff members.
- Documented and resolved payment disputes which led to a cleaner AR.
Timeline
Premiere Credit & Billing Collection Specialist
Piedmont National Corporation
11.2021 - Current
Inside Sales Representative
Avion Pharmaceuticals
08.2014 - 11.2021
High School Diploma -
Lansing Community College
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