Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTANY CULL

Oviedo

Summary

Hardworking Customer Service Rep, bringing over 10 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Overview

4
4
years of professional experience

Work History

Shareholder Service Representative

BNY Mellon
02.2024 - 04.2025
  • Monitored regulatory changes affecting shareholder services operations, ensuring ongoing compliance within the team''s activities.
  • Maintained comprehensive knowledge of company products and services to provide accurate information to shareholders.
  • Enhanced client relationships through effective communication and problem-solving skills.
  • Contributed to the development of training materials for new hires, promoting a consistent level of service quality across training the team.

Call Center Representative

JP Morgan Chase Bank
01.2021 - 04.2022
  • Kept accurate and current customer account data with manual form processing and digital information updates.
  • Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.
  • Provided accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • By staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity.

Education

Technical Diploma - Medical Assisting

Gwinnett Institute - Orlando Campus
Orlando, FL
01.2015

High School - undefined

Paul J. Hagerty High School
Oviedo, FL
01.2011

Skills

  • Data Management
  • Data analysis
  • Code validation skills
  • Order fulfillment
  • Multi-line phone talent
  • Customer service
  • Credit card processing
  • Data entry
  • MS Office proficiency
  • Technical support
  • Strong verbal communication
  • Extremely organized
  • Quick learner
  • Administrative support
  • Medical terminology knowledge
  • Creative problem solving
  • Good listening skills
  • Computer proficient
  • Professional telephone demeanor

Timeline

Shareholder Service Representative

BNY Mellon
02.2024 - 04.2025

Call Center Representative

JP Morgan Chase Bank
01.2021 - 04.2022

Technical Diploma - Medical Assisting

Gwinnett Institute - Orlando Campus

High School - undefined

Paul J. Hagerty High School

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