Brittany Curtis
Gilman City,MO
Summary
Proven expertise in service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
18
18
years of professional experience
Work History
Home Daycare Provider
Brittany Curtis
Gilman City, Missouri
11.2021 - Current
- Maintained safe play environment.
- Evaluated supplies inventory regularly ensuring adequate resources are available at all times.
- Sanitized toys and equipment regularly.
- Provided nutritious snacks and meals according to established guidelines.
- Kept detailed records of attendance, meals served, naps taken and other pertinent information related to each child's care.
- Provided nurturing and appropriate environment for children of various ages.
- Enforced rules of conduct during indoor and outdoor activities in order to ensure the safety of all participants.
- Developed engaging lesson plans that promoted physical, social, emotional, cognitive growth.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
House Manager, Caregiver/Level 1 Med Aide
New Trails LLC.
Albany, MO
07.2010 - 11.2021
- Taught life skills, which include completing chores and cooking meals, offering positive reinforcement
- Oversaw the intake and discharge processes, including filing paperwork for individuals
- Assisted in defining roles for parolees and members of the household, creating an environment of personal responsibility for words and behavior
- Provided gentle assistance in the areas of hygiene and feeding to residents
- Run daily reports to assess performance and make proactive adjustments
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Generated reports and provided analysis of project metrics, including cost, timelines and resources used.
- Worked closely with management to ensure that projects stayed on track and met their goals within budget constraints.
Bar Waitress
Blue Line LLC.
Kansas City, MO
08.2019 - 08.2020
- Maintained cleanliness of indoor and outdoor dining areas
- Prepared both alcoholic and non alcoholic beverages as specified by patrons
- Managed closing duties, including restocking items and reconciling cash drawer
- Attended to new customers quickly
- Checked on existing guests to verify satisfaction with meals
- Suggested additional items to increase restaurant sales
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders
Waitress
Camaro's
Bethany, MO
07.2015 - 03.2017
- Addressed any customer concerns quickly to improve service and escalated more advanced issues to management for resolution
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Calculated charges, issued table checks and collected payments from customers
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols
- Checked order accuracy and food quality before delivering to customers
Customer Service Representative/Sales Representative
Procom
Lamoni, IA
06.2007 - 07.2010
- Evaluated customer account information to assess current issues and determine potential solutions
- Met or exceeded revenue objectives by promoting to customers during service, account and sales follow up calls
- Worked with managers to develop service improvement initiatives
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Interviewed customers regarding issues and reported feedback to the management team
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Consulted with customers to determine best methods to resolve service and billing issues
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ05.2007
Skills
- Credit card payment processing
- Report creation
- Inbound and outbound calling
- Adaptive team player
- Problem-solving abilities
- Call center experience
- High-energy attitude
- Customer relation
- Conflict resolution
- Safety management
- Record keeping
- Inventory management
- Lesson planning
- Customer service
- Team building
- Leadership qualities
- Budgeting and finance
- Attention to detail
- Staff supervision
- Daycare center operation
- CPR certified
Timeline
Home Daycare Provider
Brittany Curtis
11.2021 - Current
Bar Waitress
Blue Line LLC.
08.2019 - 08.2020
Waitress
Camaro's
07.2015 - 03.2017
House Manager, Caregiver/Level 1 Med Aide
New Trails LLC.
07.2010 - 11.2021
Customer Service Representative/Sales Representative
Procom
06.2007 - 07.2010
High School Diploma -
Penn Foster College