Brittany Custer
Scio,OH
Summary
Ten years of experience with veterinary office procedures and client care. Utilizes communication and organizational skills to facilitate smooth operations.
Overview
9
9
years of professional experience
Work History
Veterinary Receptionist/ Tech Assistant
Red Star Veterinary Clinic
East Canton, OH
05.2022 - 12.2024
- Managed front desk operations, ensuring efficient appointment scheduling and client communication.
- Provided customer service, addressing inquiries and resolving concerns.
- Coordinated patient intake processes, collecting medical histories and updating records.
- Assisted veterinary staff with tasks, improving workflow and clinic efficiency.
- Trained new receptionists on clinic procedures and software systems.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through teamwork and collaboration with staff members.
Veterinary Technician Assistant/Front Desk Receptionist
Hidden Valley Animal Clinic/ East Maiden Animal Clinic
McMurray, PA / Washington, PA
06.2016 - 05.2022
- Assisted veterinarians with examinations and treatments, ensuring animal comfort and safety.
- Maintained cleanliness of examination rooms, surgical areas, and kennels to uphold clinic standards.
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
- Administered medications to animals in treatment and documented changes in condition.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered information of visit and directed to specific offices.
- Educated pet owners on post-treatment care and preventive health measures for their animals.
- Supported inventory management by tracking supplies and restocking necessary items.
- Performed routine small animal wellness services, including administering core and non-core vaccinations, nail trims, and performing ear cleanings in accordance with veterinary protocols.
Education
High School Diploma -
Conotton Valley High School
Bowerston, OHSkills
- Telephone etiquette
- Medical recordkeeping
- File organization
- Billing and invoicing
- Medication dispensing
- Filling prescriptions
- Appointment scheduling
- Cleanliness maintenance
- Exam room preparation
- Chart updating
- Trained in Ezyvet and Cornerstone
- Animal handling
- Discharging patients
Timeline
Veterinary Receptionist/ Tech Assistant
Red Star Veterinary Clinic
05.2022 - 12.2024
Veterinary Technician Assistant/Front Desk Receptionist
Hidden Valley Animal Clinic/ East Maiden Animal Clinic
06.2016 - 05.2022
High School Diploma -
Conotton Valley High School