Brittany D'Atri
Mount Prospect,IL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
Work History
Server
Jelly Cafe
06.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Ocean Export Coordinator
Mid America Overseas
09.2022 - 06.2023
- Coordinated with international partners for seamless cargo movement, fostering strong relationships for future collaboration.
- Trained new team members on company procedures, software applications, and industry best practices to promote team growth and success.
- Handled multimodal shipments by coordinating air, land, and sea transportation options based on client requirements and budget constraints.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
Ocean Export Coordinator
Aries Global Logistics
08.2021 - 09.2022
- Maintained open communication with global locations to facilitate smooth collaboration.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Coordinated with international partners for seamless cargo movement, fostering strong relationships for future collaboration.
- Trained new team members on company procedures, software applications, and industry best practices to promote team growth and success.
Hair Stylist
SuperCuts Ojo Hair Salons
04.2021 - 04.2022
- Monitored current trends to understand fashions and better serve customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Beertender
Wolfden Brewery
05.2020 - 04.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Ensured timely completion of opening or closing tasks based on assigned shifts.
- Maintained a clean and organized bar environment for improved customer experience.
- Facilitated teamwork among colleagues through effective communication strategies.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
Bartender
Diamond Jim's Grill
04.2018 - 03.2020
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
Cosmetology
Empire Beauty School
02.2011
High School Diploma -
Lake Park High School
05.1997
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Sales Strategies
- Data Entry
- Sales Training
- Client Relations
- Time Management
- Positive Attitude
- Teamwork and Collaboration
- Problem-solving skills
Timeline
Server
Jelly Cafe
06.2023 - Current
Ocean Export Coordinator
Mid America Overseas
09.2022 - 06.2023
Ocean Export Coordinator
Aries Global Logistics
08.2021 - 09.2022
Hair Stylist
SuperCuts Ojo Hair Salons
04.2021 - 04.2022
Beertender
Wolfden Brewery
05.2020 - 04.2021
Bartender
Diamond Jim's Grill
04.2018 - 03.2020
High School Diploma -
Lake Park High School
Cosmetology
Empire Beauty School
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