Brittany Davis
Flint,MI
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. I am a Dedicated Client service Specialist well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Community Mental Health
Lansing, MI
10.2019 - 08.2024
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care.
- Facilitated individual and group sessions to promote positive behavior change.
Lead Psychiatric Technician
Sparrow Saint Lawrence Psychiatric Unit
Lansing, MI
12.2019 - 09.2022
- Promoted a therapeutic environment by establishing rapport with patients and providing emotional support.
- Charted on each patient daily.
- Provided crisis intervention services when necessary, defusing potentially dangerous situations and ensuring the safety of both patients and staff members.
- Took and monitored vital signs and managed patient behavior.
- Acted as a team leader in delegating tasks and providing feedback.
- Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
Material Expeditor
Sparrow
Lansing, MI
08.2019 - 12.2019
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
- Collaborated with suppliers for timely delivery, minimizing production delays.
Home Health Aide
Cypress Home Care
Lansing, MI
06.2017 - 11.2019
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Constructed cognitively stimulating activities.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Identified issues, analyzed information and provided solutions to problems.
Education
Psychology
Michigan State University
East Lansing, MI05.2019
Skills
- De-Escalation Techniques
- Leadership skills
- Teamwork and Collaboration
- Problem-Solving
- Effective Communication
- Client Advocacy
- Adaptability
Certification
CPR
AED
First Aid
Mental health First Aid
CPI
Timeline
Lead Psychiatric Technician
Sparrow Saint Lawrence Psychiatric Unit
12.2019 - 09.2022
Client Service Specialist
Community Mental Health
10.2019 - 08.2024
Material Expeditor
Sparrow
08.2019 - 12.2019
Home Health Aide
Cypress Home Care
06.2017 - 11.2019
Psychology
Michigan State University