Brittany DeLee
Southern Pines,United States
Summary
Dynamic professional with extensive experience in customer service and team leadership at Brooklyn Pickle. Proven track record in staff training and development, enhancing operational efficiency and customer satisfaction. Skilled in money handling and decision-making, fostering a positive work environment while achieving performance goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Brooklyn Pickle
Southern Pines, NC
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Front Desk Supervisor
Associates for Women's Medicine
Syracuse, NY
09.2019 - 10.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Insurance Specialist
Blue Cross and Blue Shield
Syracuse, NY
03.2018 - 04.2019
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Dental Assistant
Wilson Dental Clinic
Syracuse, NY
03.2015 - 04.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
High School Diploma - General Studies
Thomas J Corcoran HS
Syracuse, NY06.2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Task delegation
- Workload management
Timeline
Assistant Manager
Brooklyn Pickle
10.2023 - Current
Front Desk Supervisor
Associates for Women's Medicine
09.2019 - 10.2023
Insurance Specialist
Blue Cross and Blue Shield
03.2018 - 04.2019
Dental Assistant
Wilson Dental Clinic
03.2015 - 04.2018
High School Diploma - General Studies
Thomas J Corcoran HS