Brittany Deppen
Willard,OH
Summary
Adept at driving operational efficiency, I leveraged my office management and customer service skills at Truck Energy LLC to enhance client satisfaction and streamline processes. My approach to problem-solving and team leadership resulted in a noticeable improvement in workflow optimization and employee morale, showcasing my ability to adapt and thrive in dynamic environments.
Overview
7
7
years of professional experience
Work History
Office Manager
Truck Energy LLC
Willard, OH
09.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established team priorities, maintained schedules and monitored performance.
State Tested Nursing Assistant
Fisher Titus Medical Center
Norwalk, OH
01.2018 - 09.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
- Contributed to the overall success of the nursing team by providing constructive feedback and participating in ongoing professional development opportunities.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Increased patient satisfaction scores through consistent provision of excellent bedside manner and effective communication skills.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Dollar General Market
Assistant Store Manager
Willard, OH
09.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Manager
Truck Energy LLC
Willard, OH
10.2021 - 01.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
High School Diploma - General Studies
Willard High School
Willard, OH06.2010
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Expense reporting
- Financial accounting
- Report preparation
- Business administration
- Database administration
- Policy and procedure modification
- Compliance monitoring
- Policy development
Timeline
Office Manager
Truck Energy LLC
09.2024 - Current
Dollar General Market
Assistant Store Manager
09.2023 - 09.2024
Office Manager
Truck Energy LLC
10.2021 - 01.2024
State Tested Nursing Assistant
Fisher Titus Medical Center
01.2018 - 09.2020
High School Diploma - General Studies
Willard High School