BRITTANY DIAS
Clovis,CA
Summary
Versatile Sales and Operations Professional experienced in enhancing customer satisfaction across hospitality, retail, and food & beverage sectors. Achieved operational efficiency and supported sales objectives through effective team training and relationship building. Focused on driving positive guest experiences and fostering collaboration in fast-paced environments.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Independent Vehicle Sales
Private Vehicle Sales
Fresno
09.2021 - Current
- Private Vehicle Sales - Approximately four years of independent vehicle-sales experience helping private owners connect with potential buyers.
- Experience includes prospect communication, answering customer questions, presenting vehicles, negotiating, and helping facilitate transactions.
- Executed daily tasks with precision to ensure operational efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified customer needs promptly and efficiently.
Waitress • Bottle Service • Marketing
THE STANDARD
Fresno, CA
01.2024 - 01.2025
- Provided attentive hospitality, managing guest requests, orders, payments, and bottle-service experiences to enhance overall guest satisfaction.
- Executed marketing and promotional initiatives to boost customer engagement and brand awareness.
- Provided exceptional customer service in high-paced dining environment.
- Took orders accurately and communicated with kitchen staff efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
Manager
RAW EARTH JUICERY
Fresno, CA
01.2022 - 01.2024
- Oversaw daily operations, ensuring high standards in customer service, sales, cash handling, product presentation, and store compliance.
- Lead and support team members, delegate responsibilities, and help maintain efficient day-to-day workflow.
- Build customer relationships through attentive service, product knowledge, and personalized recommendations.
- Supported promotions and marketing efforts, fostering repeat business and enhancing customer loyalty through targeted engagement.
Manager
NUTRISHOP
Fresno, CA
01.2019 - 01.2022
- Managed daily operations of juicery, ensuring smooth workflow and efficiency.
- Managed daily retail operations, assisting customers with product selection and providing personalized recommendations to enhance their shopping experience.
- Oversaw daily operations to ensure efficient workflow at the juicery. of a juicery, ensuring smooth workflow and efficiency.
- Supported sales goals and improved store presentation through effective inventory organization and team coordination, contributing to customer retention.
- Developed training programs to enhance employee skills and product knowledge.
Host • Waitress
EUREKA BURGER
Fresno, CA
01.2019 - 01.2020
- Delivered prompt guest service in a high-volume restaurant, managing seating, orders, payments, and customer requests.
- Collaborated with team to ensure seamless service and enhance overall guest satisfaction.
Takeout • Waitress
BJ'S RESTAURANT & BREWHOUSE
Fresno, CA
01.2018 - 01.2019
- Managed multiple time-sensitive orders while delivering consistent, professional customer service.
- Took and processed customer orders efficiently and accurately.
- Processed takeout orders and engaged with guests to ensure accuracy and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided excellent customer service to enhance dining experiences.
Waitress • Manager
SUPERIOR DAIRY
Hanford, CA
01.2015 - 01.2018
- Assumed leadership responsibilities to support daily operations and enhance team collaboration.
- Supervised daily operations of dining area and staff activities.
- Supervised daily operations of the dining area and staff activities.
- Trained new servers on service standards and menu details.
- Managed inventory of supplies and ensured availability for service.
Education
Sierra Pacific High School -
Sierra Pacific High School
Hanford, CA 08.2012 - 01.2016
West Hills College -
West Hills College
Lemoore, CASome College (No Degree) - English Language And Literature
Fresno State
Fresno, CASkills
- Sales Operations
- Sales Strategies
- Relationship management
- Vehicle Inventory
- Cash management
- Negotiation skills
- Marketing promotion
- Sales relations
- Relationship management
- Team management
- Problem Solving
- Communication
- Sales Strategies
Headline
- SALES
- MANAGEMENT
- CUSTOMER EXPERIENCE
Personal - Address
- SALES
- MANAGEMENT
- CUSTOMER EXPERIENCE
Timeline
Waitress • Bottle Service • Marketing
THE STANDARD
01.2024 - 01.2025
Manager
RAW EARTH JUICERY
01.2022 - 01.2024
Independent Vehicle Sales
Private Vehicle Sales
09.2021 - Current
Manager
NUTRISHOP
01.2019 - 01.2022
Host • Waitress
EUREKA BURGER
01.2019 - 01.2020
Takeout • Waitress
BJ'S RESTAURANT & BREWHOUSE
01.2018 - 01.2019
Waitress • Manager
SUPERIOR DAIRY
01.2015 - 01.2018
Sierra Pacific High School -
Sierra Pacific High School
08.2012 - 01.2016
West Hills College -
West Hills College
Some College (No Degree) - English Language And Literature
Fresno State