Brittany Diles
Columbus,OH
Summary
Detail-oriented professional with strong organizational skills and experience in front desk operations. Proven ability to enhance customer satisfaction through effective relationship building and efficient appointment scheduling.
Overview
12
12
years of professional experience
Work History
Receptionist
Mount Carmel Health System Inc.
Grove City, OH
02.2025 - Current
- Managed front desk operations, greeting patients and visitors warmly and professionally.
- Coordinated appointment scheduling for multiple departments, optimizing patient flow and resource allocation.
- Operated multi-line phone system, directing calls efficiently to appropriate staff members.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations.
Customer Service Representative
Discover
01.2023 - 02.2026
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Processed account transactions accurately, ensuring compliance with company policies and procedures.
- Assisted customers in navigating online tools, improving user experience and accessibility.
- Collaborated with team members to streamline workflows, increasing operational efficiency by implementing best practices.
- Trained new hires on product knowledge and service protocols, fostering a knowledgeable support team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
PCT and Receptionist
WellNow Urgent Care
01.2022 - 01.2023
- Provided direct patient care, including vital signs monitoring and assistance with daily activities.
- Assisted medical staff in preparing treatment rooms and ensuring cleanliness standards.
- Documented patient information accurately in electronic health records systems.
- Educated patients on post-treatment care and follow-up procedures to enhance recovery outcomes.
- Maintained clean and safe environment to promote patient safety and comfort.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Patient Care Technician
Universal Medical Staffing And Home Health Care
02.2014 - 01.2021
- Provided direct patient care, assisting with daily living activities and mobility support.
- Monitored patient vitals, documenting changes and reporting to nursing staff for timely interventions.
- Administered medications and treatments as per physician orders, ensuring compliance with safety protocols.
- Educated patients and families on care plans, promoting adherence to health management strategies.
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Customer Service Representative
Dasco Medical
05.2015 - 07.2019
- Monitored customer feedback trends, identifying areas for service improvement and contributing to strategic initiatives.
- Developed training materials that enhanced onboarding processes for new employees, ensuring consistency in service delivery.
- Implemented quality assurance measures that improved response times and reduced error rates in customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Medical Assistant AA & X-Ray Tech
Heritage College
Columbus, OHHigh School Diploma -
Hamilton Township High School
Columbus, OH08.2012
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Customer/Client relations
- Relationship building
- Call answering and routing
- Reception desk management
Timeline
Receptionist
Mount Carmel Health System Inc.
02.2025 - Current
Customer Service Representative
Discover
01.2023 - 02.2026
PCT and Receptionist
WellNow Urgent Care
01.2022 - 01.2023
Customer Service Representative
Dasco Medical
05.2015 - 07.2019
Patient Care Technician
Universal Medical Staffing And Home Health Care
02.2014 - 01.2021
No Degree - Medical Assistant AA & X-Ray Tech
Heritage College
High School Diploma -
Hamilton Township High School