Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Donaldson

Cherry Hill,New Jersey

Summary

Results-driven and versatile professional with expertise in digital marketing, customer service, and content creation. Skilled in event planning, social media management, and client engagement, with a proven ability to craft innovative strategies that enhance brand presence and foster customer loyalty. Recognized for strong problem-solving, clear communication, and a creative approach that consistently drives engagement and measurable results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

BetMGM
01.2024 - Current
  • Troubleshoot technical issues, resolving customer needs in real time.
  • Handle high-volume chats daily while maintaining professionalism.
  • Improved customer satisfaction by delivering accurate and timely support.

Travel Agent Intern

Donaldson Luxury Travel
04.2022 - 12.2024
  • Created personalized itineraries and recommendations tailored to clients.
  • Resolved travel-related issues promptly, ensuring smooth client journeys.
  • Managed diverse client portfolios and designed custom travel packages.

Application Support Associate (Contract)

Bayada Home Health
07.2023 - 11.2023
  • Audited billing spreadsheets, configured deployments, and resolved escalated tickets.
  • Enhanced functionality by reducing resolution times and improving client satisfaction.

Substitute Teacher

Education Staffing Solutions
01.2023 - 06.2023
  • Delivered effective classroom instruction following teacher plans.
  • Maintained safe, positive classroom environments while encouraging student growth.
  • Implemented positive reinforcement strategies for classroom management.

Information Technology Assistant Intern

University of Pennsylvania
05.2019 - 08.2019
  • Helped students gain access to Wi-Fi and provided technical support.
  • Installed and configured operating systems and software.
  • Diagnosed and troubleshot hardware, software, and network issues.

Area Manager Intern (Summer)

University of Pennsylvania
05.2016 - 08.2018
  • Created and categorized work orders for campus repairs.
  • Surveyed campus buildings for emergency generators and created reports.
  • Collaborated with management to implement improvements and exceed team goals.

After School Teacher Aide

Camden Community Charter School
09.2016 - 05.2017
  • Tutored students in reading, writing, and math subjects.
  • Assisted in after-school activities and behavior management.
  • Guided students through diverse learning and life experiences.

Team Member (Seasonal)

Edible Arrangements
12.2015 - 12.2016
  • Took customer orders in person and by phone.
  • Prepared fruit arrangements, including chocolate-dipped fruits.
  • Stocked supplies and maintained clean work areas.

Education

B.S. - Marketing, Digital Marketing

Rutgers University
Camden, NJ
01.2022

Skills

  • Content Creation
  • Event Planning
  • Customer Service
  • Digital Marketing
  • Social Media Management
  • Leadership
  • Communication
  • Problem Solving
  • Active listening

Certification

Gaming Licenses in WV, PA, NJ, IL, IN, NV

Timeline

Customer Service Representative

BetMGM
01.2024 - Current

Application Support Associate (Contract)

Bayada Home Health
07.2023 - 11.2023

Substitute Teacher

Education Staffing Solutions
01.2023 - 06.2023

Travel Agent Intern

Donaldson Luxury Travel
04.2022 - 12.2024

Information Technology Assistant Intern

University of Pennsylvania
05.2019 - 08.2019

After School Teacher Aide

Camden Community Charter School
09.2016 - 05.2017

Area Manager Intern (Summer)

University of Pennsylvania
05.2016 - 08.2018

Team Member (Seasonal)

Edible Arrangements
12.2015 - 12.2016

B.S. - Marketing, Digital Marketing

Rutgers University

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