Summary
Overview
Work History
Education
Skills
Overview Skills
Timeline
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Brittany Drake

Grand Prairie,TX

Summary

To acquire a position with the opportunity to utilize my skills and advance with a growing company. Knowledgeable Supervisor with over 4 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

18
18
years of professional experience

Work History

Inbound Operations Supervisor

DHL Global Mail
09.2020 - Current
  • Supervised in outbound and inbound departments
  • This included managing dept
  • Operations, exceeding company SLA standards, delegating employee tasks, and leading the overall culture to improved employee morale
  • Utilized reporting programs (KPI data, production and quality excel files, daily company DNI reports, Power BI quality programs), to proactively address any ongoing patterns and developed solutions to help increase DHL’s facility performance percentages
  • Implemented various pilot projects that have improved production quality by further decreasing costs to the company
  • Various pilots that were launched shown significant reductions in miss routed mail
  • Monitored attendance with the ADP system, organized and completed payroll paperwork for the Human Resources Dept
  • Supported the HR Business Partner in the recruitment and interview process of new hires
  • Conducted performance reviews, coaching direct employees on growing their work related skills
  • Monitored all facility equipment to ensure they were working order and meeting production standards
  • Overseen the safety standards were effectively followed in accordance with DHL's safety policy.

Quality Assurance Specialist

DHL Global Mail
02.2010 - 08.2020
  • Maintained high quality standards in every department of the logistics company (flats, inbound and outbound parcels, encoding, and loading dock departures)
  • Audited all mail pieces for correct sorting into all sacks, boxes, and gaylords
  • Checked accuracy of labeling with the parcel pieces and sack locations
  • Verified placards/TU labels for all gaylords and pallets
  • Supported the supervising team with employee training with different job positions in the inbound and outbound departments, assisted in problem solving in the operational process and reducing production delays
  • Also continued to inform employees on various changes over the quality procedures
  • Prepared specified quality reports on production times, customer delays, sorting and labeling errors, and overall facility performance and efficiency (Cams-Compliance Audit System)
  • Also documented all quality paperwork from the supervising team
  • Completed Customer reports which details how a customer ships their mail by size and cost
  • This sampling helps the customer service department to quickly address any cost discrepancies between DHL and the customer.

Assembly Production Lead

Motorola (Verion)
05.2006 - 08.2007
  • Supervised and coordinated workers to assemble parts in units
  • Executed daily operations of assembly and production setup
  • Managed time and production records
  • Established work procedures to meet production schedules
  • Transported orders to post/shipping areas
  • Implemented and assisted the execution of the "5S System".

Mail Auditor/Gate Keeper/Machine Op.

DHL Global Mail
  • Effectively ran the xtream machine in all positions required
  • Helped to motivate the machine team to run efficiently and maintained a success rate of 10k pieces processed per hour
  • Thoroughly audited all outgoing flat pallets and outgoing parcel mail boxes before all truck departures
  • This process greatly reduced postal fines to the post office by over 60% and increased employee accuracy significantly
  • In addition, educated sorters on correct sorting steps and answered all questions pertaining to the department
  • Successfully performed the gate keeper (dock auditor) position by arranging the parcel gaylords in the correct order on or by the loading dock, inspected all boxes for accuracy, and informed the dept
  • Of all inbound loading destinations and departure times
  • Also organized a system between the inbound department and the dock that consistently contributed to both meeting company standards
  • Helped to problem solve in the various departments to meet all departure times in a timely manner.

Education

Associate Degree -

Tarrant County College
05.2019

Diploma -

Trimble Technical High School
05.2005

Skills

  • Microsoft Word
  • Excel
  • Power Point
  • Outlook
  • Typing (55wpm)
  • Quality Assurance
  • Safety Oversight
  • Performance Monitoring
  • Customer Relations
  • Logistics Coordination
  • Operations Management
  • Staff Supervision
  • Warehouse Operations
  • Logistics Oversight
  • Scheduling Coordination
  • Employee Development
  • Task Delegation
  • Inventory Coordination
  • Team Training
  • Management

Overview Skills

  • Great verbal and written communication skills in various work backgrounds.
  • Successful problem solving skills in a face-pace environment.
  • Excellent skills in leadership and organization in a production based facility.
  • Proficient on financial objectives that target key metrics and skills in developing future action plans.

Timeline

Inbound Operations Supervisor

DHL Global Mail
09.2020 - Current

Quality Assurance Specialist

DHL Global Mail
02.2010 - 08.2020

Assembly Production Lead

Motorola (Verion)
05.2006 - 08.2007

Mail Auditor/Gate Keeper/Machine Op.

DHL Global Mail

Associate Degree -

Tarrant County College

Diploma -

Trimble Technical High School

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Brittany Drake