Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rajat Khadka

Reynoldsburg,Ohio

Summary

Dedicated and results-driven professional with a proven track record in customer service and warehouse operations. I have progressed from a regular warehouse position to a Reserve Lead and, ultimately, a Reserve Supervisor, through continuous learning, hard work, and dedication. As the current Inbound Operations Supervisor, my passion for growth and leadership has enabled me to provide exceptional service to customers while optimizing operational efficiency. I am committed to leveraging my leadership skills and efforts for the benefit of the company and the team, bringing about positive impacts in both areas. With a strong leadership background and relevant skills, I am excited to contribute to the success of the company in the position I am currently applying for. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Inbound Operations Supervisor

Maersk
Asheville, Ohio
04.2022 - Current
  • Oversee warehouse operations, ensuring the coordination of logistics teams to facilitate smooth inbound processes
  • Manage inventory control and optimize storage, reducing errors through streamlined procedures
  • Implement safety protocols and provide training to staff in compliance with OSHA regulations, leading to a decrease in workplace accidents
  • Train new associates on equipment operation, including forklifts, order pickers, and electric pallet jacks (EPJ)
  • Supervise inbound dock activities, ensuring accurate handling of inbound trailers
  • Maintain precision and efficiency on the receiving line, minimizing productivity errors
  • Monitor and analyze key performance indicators to identify areas for improvement and increase overall productivity
  • Implement cost-effective measures, resulting in a reduction in operational expenses.

Customer Service Supervisor

Walmart
Columbus, Ohio
01.2013 - 01.2020
  • Led a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences
  • Resolved customer inquiries and issues promptly, maintaining a high level of customer satisfaction
  • Implemented effective customer service strategies resulting in a 100% increase in positive feedback
  • Collaborated with other departments to address customer concerns and improve overall service quality
  • Conducted performance evaluations and provided training to enhance team members' skills.

Education

Associate Degree - Mathematics/Economics

Pancha Oti English High School
Jhapa/Nepal
07.2002 - 07.2005

Associate Degree - English, Economics, and Mathematics

Unique College
01.2005 - 1 2007

Skills

Customer Service: Demonstrated ability to deliver exceptional customer experiences, resolve issues, and maintain customer satisfaction

Timeline

Inbound Operations Supervisor

Maersk
04.2022 - Current

Customer Service Supervisor

Walmart
01.2013 - 01.2020

Associate Degree - English, Economics, and Mathematics

Unique College
01.2005 - 1 2007

Associate Degree - Mathematics/Economics

Pancha Oti English High School
07.2002 - 07.2005
Rajat Khadka