Brittany Easley
Manor
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
17
17
years of professional experience
Work History
Scheduler
Austin Gastroenterology
Austin, TX
05.2025 - Current
- Coordinated patient scheduling to streamline clinic workflow and decrease wait times.
- Scheduled patient appointments for office visits and procedures, ensuring efficient use of clinic resources.
- Collaborated with medical staff to ensure accurate and timely appointment bookings.
- Managed appointment reminders to improve patient attendance and lower no-show rates.
- Utilized scheduling software to track appointments and maintain patient records.
- Assisted patients with inquiries regarding schedules, services, and insurance verification.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
Patient Care Coordinator
Austin Gastroenterology
Austin, TX
03.2025 - Current
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Coordinated patient care activities to ensure seamless transitions between healthcare providers and departments, enhancing overall patient experience
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
- Addressed patient inquiries and resolved concerns to provide exceptional customer service, contributing to high patient satisfaction
- Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives
- Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
- Facilitated communication between patients and healthcare providers to ensure effective delivery of care, supporting informed decision-making
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
Patient Registration Representative
Gonzales Healthcare Systems
Gonzales, TX
01.2024 - 02.2025
- Efficiently registered and checked in patients, ensuring accurate collection of demographic information
- Verified insurance coverage and obtained necessary authorizations for medical services
- Maintained patient confidentiality by adhering to HIPAA regulations and handling sensitive information with discretion
- Resolved patient inquiries, concerns, and complaints in a professional and timely manner
- Collaborated with medical staff to ensure smooth patient flow throughout the registration process
- Accurately entered patient data into electronic health records (EHR) system for easy access by healthcare providers
- Assisted patients with completing required forms and obtaining necessary documentation for registration purposes
- Counseled patients on financial responsibilities, clarifying co-pays, deductibles, and out-of-pocket expenses to enhance understanding and compliance
Texas Works Advisor II
HHSC
Gonzales, TX
06.2019 - 09.2023
- Partnered with Work Source Center to enhance client engagement in self-sufficiency programs.
- Developed strategic plans to enhance service delivery and improve client outcomes.
- Collaborated with multidisciplinary teams to streamline processes and ensure compliance with regulations.
- Analyzed program performance data to identify areas for improvement and implement effective solutions.
Medication Aide
Walnut Hills Nursing Home
Austin, TX
01.2018 - 06.2019
- Administered prescribed medications and monitored patients for side effects and reactions to ensure safety and efficacy.
- Administered prescribed medications to residents, ensuring adherence to safety protocols and regulations.
- Monitored residents for adverse reactions or side effects, reporting findings to nursing staff promptly.
- Assisted in maintaining accurate medication records and documentation for each resident's care plan.
Medication Tech
Trinity Care Center
Austin, TX
12.2018 - 05.2019
- To administer Medication and to assist patients pain level and record
Phlebotomist/ Medical Assistant
Stonebriar Nursing and Rehabilitation
Austin, TX
11.2016 - 12.2017
- Preparing and administering prescribed medications to patients under the supervision of a licensed registered nurse.
- Made certain to stay in compliance with all Facility policies and procedures and Pharmacy Board rules and regulations governing the administration and documentation of medication.
- Performed venipunctures transport specimens in home health setting
- Work involved coordinating patient care in the office
- CMA/CNA November 2016 - December 2017
- Brushy Creek Home Health Agency Inc Austin, TX
- Phlebotomist/ Medical Assistant | Central Texas Nurse Network
- Completed more than a hundred blood draws in a student setting.
Home Health Care Aide
Girling Health Care
Austin, TX
03.2009 - 06.2016
- Provided direct patient care as outlined in patients Home Health Aide Care Plan.
Education
Nurse aide -
Central Texas Nurse Network
Austin, TX03-2016
High school or equivalent - Nursing/Medication tech
Central Texas Nurse Network
Austin, TXPhlebotomy - Nursing
Central Texas Nurse Network
Austin, TX02-2016
High school or equivalent - undefined
Sandford High School
Austin, TX12-2008
Skills
- Scheduling Software
- Time management
- Customer service
- EMR systems
- Medical Office Experience
- CMA
- CNA certification
- Phlebotomy
- Injection administration
- Patient Care
- Vital signs
- Certified nursing assistant
Timeline
Scheduler
Austin Gastroenterology
05.2025 - Current
Patient Care Coordinator
Austin Gastroenterology
03.2025 - Current
Patient Registration Representative
Gonzales Healthcare Systems
01.2024 - 02.2025
Texas Works Advisor II
HHSC
06.2019 - 09.2023
Medication Tech
Trinity Care Center
12.2018 - 05.2019
Medication Aide
Walnut Hills Nursing Home
01.2018 - 06.2019
Phlebotomist/ Medical Assistant
Stonebriar Nursing and Rehabilitation
11.2016 - 12.2017
Home Health Care Aide
Girling Health Care
03.2009 - 06.2016
High school or equivalent - undefined
Sandford High School
Phlebotomy - Nursing
Central Texas Nurse Network
High school or equivalent - Nursing/Medication tech
Central Texas Nurse Network
Nurse aide -
Central Texas Nurse Network
Additional Information
- Skills
- Decision Making
- Communication
- Ability to work under pressure
- Time Management
- Self-motivation
- Adaptability