Brittany Evans
237 Columbian Ave ,OH
Summary
Proven customer service expert with a track record of enhancing client satisfaction at Epixtar Marketing. Skilled in order coordination and developing empathetic client relationships, consistently exceeding service standards. Achieved notable improvements in productivity by anticipating customer needs, showcasing a blend of hard and soft skills critical for dynamic customer service roles.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Sc wash & tan
06.2021 - 11.2024
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Representative
GCS
03.2020 - 05.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Epixtar Marketing
02.2007 - 03.2019
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Education
No Degree - Social Work
Sinclair Community College
Dayton, OH06-2025
Skills
- Order coordination
- Drawer management
- Check processing
- Refund handling
Timeline
Customer Service Cashier
Sc wash & tan
06.2021 - 11.2024
Customer Service Representative
GCS
03.2020 - 05.2021
Customer Service Representative
Epixtar Marketing
02.2007 - 03.2019
No Degree - Social Work
Sinclair Community College
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