Brittany Evans
Lecanto ,FL
Summary
O&M professional with solid experience in operations and maintenance management. Strong focus on team collaboration and achieving results. Dependable and adaptable, excelling in problem solving, resource allocation, and process optimization. Known for excellent communication, leadership, and organizational skills.
Overview
11
11
years of professional experience
Work History
Secretary
Tree Top Tree Service And Landscaping LLC
05.2015 - 05.2024
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Answered multi-line phone system and greeted callers enthusiastically.
- Completed accurate daily report documents, memos and invoices.
- Reviewed and balanced daily bank deposits and deposit report.
- Scheduled appointments and conducted follow-up calls to clients.
Customer Support Tier 1 Lead
Adt Solar
Springhill , Florida
07.2021 - 10.2023
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Partnered with sales, operations and field service teams to coordinate solutions.
- Recognized escalation needs and connected customers with advanced support staff.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Customer support employee of the year 2021
- Promoted to lead of customer support in 6 months
- Experience in bill reviews, power production guarantees and evaluating the utility bills vs solar production
- Experience with Enphase
- Worked the customer support email inbox
- Worked and assigned cases to the team
Project Manager II
Powur PBC
Lecanto, FL
10.2022 - 10.2025
- Streamlined project processes by implementing a streamlined process resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Pipeline management over the Southeast territories (FL, NC, SC, VA, WV & IL)
- Complete change order processes and proposals.
- Working through a ticketing system with direct communication with sellers and clients.
- Multiple installer project management.
- Work order management.
- 2024 project manager champion.
O&M Manager
Quality Solar LLC
Chicago IL
10.2025 - Current
- Oversaw daily operations of solar energy projects, ensuring adherence quality standards.
- Managed project timelines and resources to optimize workflow efficiency across teams.
- Developed and implemented maintenance schedules for solar equipment to enhance system performance.
- Collaborated with cross-functional teams to troubleshoot technical issues in solar installations.
- Analyzed project performance data to identify areas for process improvement and cost reduction.
- Established communication channels with stakeholders/ installers to provide updates on project status and challenges.
- Managed budgets effectively, controlling costs, and prioritizing investments for optimal results.
- Conducted thorough root cause analysis on incidents, identifying corrective actions to prevent recurrence.
- Managed multiple stakeholders/installers across several states (FL, NC, SC, VA, WV, IL).
- Managed appointment scheduling, resulting in timely service for clients to obtain passed inspections.
- Managed all of our service technicians and built out all of their weekly schedules.
- Interconnection submissions and rebates for the state of IL.
- Residential and commercial project management.
Education
Licensed Nail Technician -
Wilton Simpson Technical College
Spring Hill, FL12.2025
High School Diploma -
Hudson High School
Hudson, FL05.2010
Skills
- Customer service
- Multitasking and Time Management
- Attention to Detail
- Schedule Management
- Supply Inventory Control
- Organizational Skills
- Judgment and Decision Making
- Verbal and Written Communication
- Professional and Courteous
- Fast Learner
- Accounting
- Interconnection specialist
- Level II project management
- Inspection coordinator
Timeline
O&M Manager
Quality Solar LLC
10.2025 - Current
Project Manager II
Powur PBC
10.2022 - 10.2025
Customer Support Tier 1 Lead
Adt Solar
07.2021 - 10.2023
Secretary
Tree Top Tree Service And Landscaping LLC
05.2015 - 05.2024
Licensed Nail Technician -
Wilton Simpson Technical College
High School Diploma -
Hudson High School