Brittany Farrell-Potter
Florence,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Accounting Assistant
IF USA
Florence, AL
11.2024 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
Warehouse Worker
IF USA
Tuscumbia, AL
02.2024 - 11.2024
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Assembled pallets and crates for secure transportation of materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
Order Filler
American Wholesale Book Company
Florence, AL
09.2021 - 02.2024
- Reduce fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Work safely around moving machinery.
Retail Sales Associate
Ashley Furniture HomeStore
Florence, AL
11.2019 - 03.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
Assistant Store Manager
Rue21
Florence, AL
12.2016 - 11.2019
- Rotated merchandise and displays to feature new products and promotions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sales Lead Manager
The Children's Place
Florence, AL
04.2016 - 01.2017
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
Jewelry Lead/Cashier/Trainer
Kmart
Florence, AL
04.2012 - 03.2016
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Trained team members in successful strategies to meet operational and sales targets.
Head Customer Service Representative
Blockbuster Video
Florence, AL
06.2007 - 07.2009
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Rotated merchandise and displays to feature new products and promotions.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Education
Associate of Applied Science - Office Administration Professional Option
Northwest-Shoals Community College - Muscle Shoals
Muscle Shoals, AL05.2013
Associate of Applied Science - Office Administration Clerical Option
Northwest-Shoals Community College - Muscle Shoals
Muscle Shoals, AL05.2013
Culinary Arts Certificate - Culinary Arts
Shoals Culinary Academy
Florence, AL11.2012
High School Diploma -
Florence High School
Florence, AL06.2007
Skills
50 WPM typing speed
MS Office
Accounting
Sales
Goals and Performance
Store Management
Store Merchandising
Cash Handling
Fast learner
Timeline
Accounting Assistant
IF USA
11.2024 - Current
Warehouse Worker
IF USA
02.2024 - 11.2024
Order Filler
American Wholesale Book Company
09.2021 - 02.2024
Retail Sales Associate
Ashley Furniture HomeStore
11.2019 - 03.2020
Assistant Store Manager
Rue21
12.2016 - 11.2019
Sales Lead Manager
The Children's Place
04.2016 - 01.2017
Jewelry Lead/Cashier/Trainer
Kmart
04.2012 - 03.2016
Head Customer Service Representative
Blockbuster Video
06.2007 - 07.2009
Associate of Applied Science - Office Administration Professional Option
Northwest-Shoals Community College - Muscle Shoals
Associate of Applied Science - Office Administration Clerical Option
Northwest-Shoals Community College - Muscle Shoals
Culinary Arts Certificate - Culinary Arts
Shoals Culinary Academy
High School Diploma -
Florence High School