Brittany Fleming

Work History

ServiceMaster Cleaning & Restoration Services

East Peoria, IL

03.2022 - Current

Worked with management team to oversee and monitor marketing strategy.
Developed social media marketing strategies to help brand company and increase sales.
Managed some accounts achieved through my networking and marketing.
Prepared and sent proposals to prospective clients.
Represented company at local and trade association meetings to promote products.
Tracked, analyzed and reported on marketing program results.
Collaborated with other departments to coordinate strategic marketing activities.
Developed marketing strategies based on corporate objectives and market trends.
Planned and facilitated meetings to share marketing plans and explain future business goals.
Delivered marketing strategy updates to upper-level management.
Cultivated business partnerships to build lasting relationships with internal and external parties.
Recommended policy changes to improve marketing tactics and strategies.
Managed Luxor, a marketing software program where client activity, profitability, and priorities for sales are measured.
Managed and developed company Facebook page with 3.9k followers.
Represented our company/industry as a Peoria Area Chamber Ambassador.

Self

East Peoria, IL

04.2004 - 03.2022

Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Fostered clean and sanitary work environment to protect customers and provide a safe service.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Kept notes listing preferences and services provided to clients for quick reference.
Met with customers to discuss style preferences and special requirements before treatment.
Assessed client features and preferences to advise personalized makeup and hair styling techniques.
Performed rejuvenation techniques on all types of skin and hair.
Responded to customer inquiries by phone, email and in person.
Ordered, displayed and maintained supplies.