Brittany Forrester
Orlando,FL
Summary
Dynamic sales leader with proven expertise in strategic initiatives, technical sales support, and relationship building. Committed to driving growth through effective sales pipeline management and customer relationship enhancement.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Principal Mgr - Sales Engineer
Verizon
Orlando, Florida
07.2019 - Current
- Evaluate challenges and opportunities within business, crafting strategic initiatives to enhance growth
- Provided technical sales support to customers and sales teams.
- Coached and developed sales team to enhance product knowledge, develop technical acumen, and build technical sales skills.
- Provided guidance, coaching, and mentoring to technical sales personnel to ensure sales targets were met.
Sr Account Manager
Verizon
Boca Raton, Florida
12.2010 - 07.2019
- Identified, developed, and qualified leads within a designated territory, successfully converting prospects through a multi-channel approach including cold-calling, partner-selling, and modern social selling techniques.
- Drove substantial new business and incremental revenue, consistently meeting or exceeding demanding monthly/quarterly sales targets
- Managed client accounts and cultivated strong relationships with key stakeholders.
- Consulted with C-level executives and key decision makers to conduct a thorough needs analysis, identifying critical business challenges and technological gaps.
- Established, built, and maintained strong, enduring relationships with key decision makers, acting as a trusted advisor for technological strategy.
- Managed a complex sales pipeline and territory through efficient time management and prioritization, ensuring high-volume prospecting and consistent account follow-up.
Retail Small/Medium Business Specialist
Verizon
West Palm Beach, Florida
11.2011 - 04.2017
- Exceeded monthly sales quota objectives by 150% by actively leading the acquisition and retention of accounts within the consumer and small business segment.
- Maintained and grew the existing customer base, ensuring all customers and prospects were treated with the highest levels of courtesy and professionalism, to minimize churn.
- Reinforced market and industry knowledge with the team, ensuring currency on all wireless products, services, industry trends, and competitive dynamics.
Assistant Store Manager
Verizon
Pompano Beach, Florida
11.2013 - 11.2015
- Exceeded monthly sales quotas through leadership of 12-member team and tailored development plans.
- Implemented proactive customer engagement strategies, reducing churn and expanding customer base.
- Conducted performance management, ensuring alignment with organizational goals and standards.
- Facilitated staff training and mentorship programs to enhance team capabilities.
Retail Sales Associate
Verizon
Fort Lauderdale, Florida
12.2010 - 11.2013
- Served as a designated Key Holder, assuming responsibility for secure facility operations and maintaining high standards of store opening/closing procedures.
- Consistently exceeded performance benchmarks for net activations and revenue targets across diverse product lines, including handsets and accessories.
- Proactively managed an existing customer base to drive loyalty and renewals.
Education
Associate of Science - Business Administration
Broward College
Fort Lauderdale, FLSkills
- Technical Sales
- Team Leadership
- Employee Development
- Territory Management
- Sales Pipeline Management
- KPI Forecasting
- Relationship Building
- Strategic Initiative
Accomplishments
Market Sales Leader 2022
Certification
Cradlepoint Sales Certified
Misc
- 15+ years with Verizon
- 19+ years in Sales
- 8+ years in sales leadership
- 9+ years in Verizon Business Group
Timeline
Principal Mgr - Sales Engineer
Verizon
07.2019 - Current
Assistant Store Manager
Verizon
11.2013 - 11.2015
Retail Small/Medium Business Specialist
Verizon
11.2011 - 04.2017
Sr Account Manager
Verizon
12.2010 - 07.2019
Retail Sales Associate
Verizon
12.2010 - 11.2013
Associate of Science - Business Administration
Broward College