Brittany Frost
Chicago Title
MADERA,CA
6
years of professional experience
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.
Work History
Escrow Assistant
3 Months- Coordinated communication between buyers, sellers, and real estate agents to streamline processes.
- Assisted in preparing escrow documents and agreements for closing transactions.
- Managed incoming calls and inquiries regarding escrow procedures and status updates.
- Maintained organized files and records, ensuring compliance with company standards.
- Updated clients on the status of their transactions, fostering strong relationships.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Campus Supervisor
8 Months- Supervised student activities, ensuring safety and adherence to school policies.
- Implemented daily schedules for student supervision during lunch and recess periods.
- Assisted in conflict resolution among students, fostering a positive school environment.
- Monitored campus facilities, identifying and addressing maintenance needs promptly.
- Promoted a positive school culture by fostering relationships with diverse student groups, including facilitating conflict resolution when necessary.
- Maintained thorough documentation of all reported incidents, allowing administration to track trends effectively over time and respond accordingly.
- Improved emergency response times by organizing drills and training sessions for all campus personnel.
Code Enforcement Officer
8 Months- Conducted inspections to ensure compliance with city codes and regulations.
- Investigated complaints related to zoning violations and property maintenance issues.
- Collaborated with property owners to educate on code requirements and remediation processes.
- Prepared detailed reports documenting findings and recommendations for enforcement actions.
- Assisted in developing community outreach programs to promote awareness of code regulations.
- Monitored ongoing cases, ensuring timely follow-up and resolution of violations.
- Facilitated positive relationships with community members by addressing concerns promptly and professionally, fostering trust in the code enforcement process.
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
- Served as a liaison between city officials and community members during public meetings, addressing concerns and providing updates on ongoing enforcement efforts.
- Coordinated efforts with law enforcement agencies when necessary to address criminal activity related to code violations, such as illegal dumping or unlicensed construction work.
Dispatcher Coordinator
2 Years 11 Months- Coordinated daily dispatch operations to optimize delivery schedules and routes.
- Monitored vehicle locations using GPS tracking systems for real-time updates.
- Communicated effectively with drivers to ensure adherence to safety regulations.
- Resolved logistical issues promptly, enhancing overall operational efficiency.
- Analyzed performance metrics to identify areas for process improvement within dispatch operations.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
- Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
- Managed high call volumes while maintaining composure and professionalism under pressure.
Waitress
1 Year 2 Months- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Resolved customer complaints promptly, fostering a positive dining atmosphere.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Trained new staff on menu offerings, service protocols, and customer engagement strategies.
- Assisted in inventory management, ensuring adequate stock of supplies for smooth operations.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Associate of Arts - Surgical Technologist
Skills
File management
Escrow procedures
Document review
Real estate transactions
Schedule coordination
Escrow processing
Document preparation
Customer service
Timeline
Escrow Assistant
Chicago Title
05.2026 - CurrentRead More
Campus Supervisor
Minarets High School
08.2025 - 04.2026Read More
Code Enforcement Officer
City Of Porterville
11.2024 - 07.2025Read More
Dispatcher Coordinator
Pro-Drivers
01.2022 - 12.2024Read More
Waitress
Huckleberry's Restaurant
10.2020 - 12.2021Read More
Porterville Adult School
Associate of Arts from Surgical Technologist
Read More