BRITTANY FURR
Waffle House
Myrtle Beach,SC
14
years of professional experience
Compassionate professional with expertise in nursing assistance, customer service, and employee training. Cultivated trusting relationships and provided person-centered support while maintaining confidentiality. Served as Area Training Coordinator, fostering team development and promoting company culture. Recognized as the company's first-ever Employee of the Month and awarded an outstanding customer service accolade, reflecting commitment to excellence.
Work History
Division Training Coordinater
6 Years 5 Months- Implemented training programs for new employees
- Coordinated training schedules and resources, ensuring availability for all staff members.
- Assessed training needs through performance evaluations, aligning programs with organizational goals.
- Mentored junior trainers, fostering professional development and knowledge sharing within the team.
- Collaborated with management to identify skill gaps and tailor training initiatives accordingly.
- Evaluated training program effectiveness using feedback and assessments to drive continuous improvement.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Fostered a culture of continuous improvement by soliciting and incorporating feedback from training participants into future sessions.
- Trained and mentored all new personnel hired, including management, to fulfill various roles within our division across several stores.
Sales Associate
9 Years 4 Months- Delivered exceptional customer service in fast-paced fast-paced environment, ensuring satisfaction and repeat business.
- Processed customer orders efficiently using point-of-sale system, maintaining accuracy throughout shifts.
- Assisted in training new staff on menu items, customer service protocols, and operational procedures.
- Processed customer orders efficiently using point-of-sale the point-of-sale system, maintaining accuracy throughout shifts.
- Managed cash register operations, including handling transactions and balancing daily sales reports.
- Mentored junior staff on best practices for upselling menu items to increase average ticket size.
- Won an award for outstanding customer service, which only 1 percent of the company has received nationwide.
- Resolved customer complaints promptly, employing problem-solving skills to enhance the overall dining experience.
- Built relationships with customers to encourage repeat business.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques.
Home Health Caregiver
3 Years- Provided compassionate personal care and assistance with daily activities for clients in home settings.
- Developed personalized care plans in collaboration with clients, families, and healthcare professionals to enhance overall well-being.
- Trained and mentored new caregivers on best practices in patient care and safety protocols, improving team performance.
- Implemented effective communication strategies to foster trust and rapport with clients, enhancing their comfort during care sessions.
- Conducted regular assessments of client conditions, adjusting care approaches as necessary to meet evolving requirements effectively.
- Advocated for clients' rights and preferences, ensuring they received appropriate resources and support within the community.
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercise.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- selected as the company's first ever Employee of the month in recognition of outstanding performance, receiving an unprecedented number of positive client feedback, phone calls,compliments and specific caregiver requests
- earned a reputation for professionalism, depemdbility, and exceeding expectations in client sastification.
Education
GED
Associate of Arts - Pschyology
Skills
Coaching and mentoring
Problem-solving
Crisis de-escalation
client advocacy
Time management
Organization and prioritization
leadership
Public speaking
policy compliance
Conflict resolution
active listening
Relationship building
Verbal and written communication
Adaptibility
Timeline
Division Training Coordinater
Waffle House
03.2020 - CurrentRead More
Sales Associate
Waffle House
04.2017 - CurrentRead More
Home Health Caregiver
Home Care Helpers, USA
01.2013 - 01.2016Read More
Socastee High School
GED
Read More
Horry Georgetown Tech
Associate of Arts from Pschyology
Read More