Brittany Gaines
Zachary,LA
Summary
Dynamic owner/manager with a proven track record at Z Market, excelling in customer relations and small business operations. Achieved financial growth through strategic planning and effective relationship building. Skilled in verbal communication and inventory management, fostering a high-performing team that enhanced customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Owner/manager
Z Market
Zachary, LA
03.2019 - Current
- Developed foundational knowledge of business operations and customer service principles.
- Assisted in establishing operational workflows to enhance efficiency and productivity.
- Engaged with customers to understand their needs and improve service delivery.
- Implemented basic inventory management techniques to streamline stock control processes.
- Supported marketing efforts by promoting services through social media platforms.
- Learned financial management practices for budgeting and expense tracking.
- Collaborated with vendors to ensure timely supply chain logistics and quality assurance.
- Adapted quickly to new tools and systems for managing daily business activities.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Owner/manager
Virginia Street Snowballs
Zachary, LA
04.2022 - 10.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed and motivated employees to be productive and engaged in work.
Receptionist
A .C. Lewis YMCA
350 S Foster Dr, Baton Rouge LA
08.2010 - 09.2012
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and collaboration.
- Implemented office procedures, improving overall workflow efficiency and client satisfaction.
- Trained new staff on reception protocols, fostering a knowledgeable team environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Shift Leader
Smoothie King
Metairie, Louisiana
12.2006 - 05.2010
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction rates.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Education
Associates - General Studies
Baton Rouge Community College
Baton Rouge, LA05.2013
High School Diploma -
Bonnabel High School
Kenner, LA05.2006
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner/manager
Virginia Street Snowballs
04.2022 - 10.2022
Owner/manager
Z Market
03.2019 - Current
Receptionist
A .C. Lewis YMCA
08.2010 - 09.2012
Shift Leader
Smoothie King
12.2006 - 05.2010
Associates - General Studies
Baton Rouge Community College
High School Diploma -
Bonnabel High School