Brittany Gilbert
Sutherlin,OR
Summary
Accomplished Shop Owner at Southern Oregon Gun LLC, adept in business operations and customer service, significantly enhancing community engagement. Demonstrated expertise in financial management and team leadership, fostering a culture of accountability and exceptional service. Skilled in mentoring employees and securing merchandise, driving operational excellence and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Shop Owner
Southern Oregon Gun LLC
08.2022 - Current
- Prepared annual budgets and monitored financial objectives.
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Service Agent
Royal Caribbean International
06.2016 - 11.2017
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Team Lead
Firstsource Solutions
07.2015 - 06.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Assistant Manager
Cost Plus World Market, Inc
10.2012 - 01.2014
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Skills
- Business Operations
- Customer Retention
- Community Engagement
- Excellent customer service
Timeline
Shop Owner
Southern Oregon Gun LLC
08.2022 - Current
Service Agent
Royal Caribbean International
06.2016 - 11.2017
Team Lead
Firstsource Solutions
07.2015 - 06.2016
Assistant Manager
Cost Plus World Market, Inc
10.2012 - 01.2014
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