Brittany Girdner
Salt Lake City
Summary
Motivated customer service and sales professional seeking increasing responsibility in Remarkable Environmental Roles that give back to the community including safety and all ways possible to help if help is needed
Overview
2013
2013
years of post-secondary education
Work History
Customer Service Cashier
Taco Bell
Yreka
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with menu selections and dietary questions or any uncertainties about the menu.
- Maintained cleanliness and organization of the dining area and service counters.
- Maintained a "The Customer is Always Right." Role for any type of issue coming from the front register and drive through register, in order to keep a steady busy work flow in control and order not disturbing any of our other customers or their satisfaction towards time whe. Choosing Fast Food
- Maintained a Professional Look and a kept up look a customer would like to return to.
Customer Service
McDonald's
Yreka
- Processed orders accurately while providing excellent customer service.
- Implemented strategies for improving customer service quality standards.
- Created reports outlining customer service metrics and trends.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Answered customer inquiries about merchandise and services.
- Helped keep entryway and front line clean, organized, and fully stocked with inventory.
- Operated cash register to process payments for purchases.
- Maintained cleanliness of front entry area.
- Maintained knowledge of store layout to better assist customers with product location.
- Maintained positive working relationship with fellow staff and management.
- Maintained cleanliness and sanitation in restroom facilities throughout the venue.
- Monitored restroom facilities for maintenance needs and reported issues promptly.
- Ensured compliance with health and safety standards in all cleaning tasks.
- Conducted regular inspections of facilities to uphold cleanliness standards consistently.
Resident Assistant (R/A)
Meadowlark Retirement Village
Yreka
- Assisted residents with daily living activities and personal care.
- Coordinated social activities and events for resident engagement.
- Provided companionship and emotional support to residents.
- Completed routine rounds, checking with residents to meet care needs.
- Monitored assigned areas for cleanliness and security purposes.
- Transported residents to activities and meals.
Resident Assistant
Emeritus Senior Living
Yreka
- Assisted residents with daily living activities and personal care.
- Coordinated social activities and events for resident engagement.
- Monitored resident well-being and reported any changes to staff.
- Provided emotional support and companionship to residents during interactions.
- Managed resident records and documentation in compliance with regulations.
- Completed routine rounds, checking with residents to meet care needs.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Monitored assigned areas for cleanliness and security purposes.
- Transported residents to activities and meals.
- Welcomed new residents and assisted with community adjustment.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed positive relationships with all members of the residence hall community.
- Managed administrative tasks, maintenance requests, room change process, and incident reports.
- Responded to emergency situations within the residence hall.
- Maintained accurate records of incidents that occurred in the residence hall.
- Participated in regular staff meetings with Resident Director.
- Mentored new resident assistants during their training period.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Responded and assisted with diverse needs of residents on wing.
- Served as an information resource for residents regarding campus services.
- Planned fun activities throughout the semester such as holiday celebrations or themed nights.
Education
Mottole Valley Charter School
Yreka, CaliforniaSkills
- Customer service
- Order processing
- Relationship building
- Conflict resolution
- Inventory management
- Cleanliness maintenance
- Communication skills
- Resource referral
- Self-confident
- Program development
- Critical thinking
- Collaborator
- Supportive
- Facilities tour leadership
- Health and safety compliance
Accomplishments
- Employee of the month
Timeline
Customer Service Cashier
Taco Bell
Customer Service
McDonald's
Resident Assistant (R/A)
Meadowlark Retirement Village
Resident Assistant
Emeritus Senior Living
Mottole Valley Charter School