Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Brittany Goldey

San Antonio,Texas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Alorica Inc.
San Antonio, United States
10.2021 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 85%.
  • Handled over 40+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Cashier

Circkle K
Gulf Port, MS
11.2020 - 07.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Cashier

Mobil Gas Station
North Fort Myers, Florida
10.2019 - 01.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.

Phone Operator

Uniter Central Control
San Antonio, TX
06.2018 - 04.2019
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Maintained accurate directory of all personnel and phone extensions.
  • Used company's paging system to immediately contact specific personnel.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Maintained up-to-date knowledge of emergency call procedures.

Cashier

7-eleven
San Antonio, Texas
08.2017 - 05.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.

Education

High School Diploma -

Robert E. Lee High School
San Antonio, TX
06.2017

Skills

  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Call Documentation
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Customer Inquiry Response
  • Customer Service and Assistance
  • Cash Register Operations

Timeline

Customer Service Representative

Alorica Inc.
10.2021 - 08.2022

Cashier

Circkle K
11.2020 - 07.2021

Cashier

Mobil Gas Station
10.2019 - 01.2020

Phone Operator

Uniter Central Control
06.2018 - 04.2019

Cashier

7-eleven
08.2017 - 05.2018

High School Diploma -

Robert E. Lee High School

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Brittany Goldey