Brittany Gordon
Charlotte,NC
Overview
8
8
years of professional experience
Work History
Operations Administrator
Waste Connections Inc.
Charlotte , NC
06.2023 - 04.2025
- Analyzed financial data to track budgeting goals and spending trends.
- Formed and sustained strategic relationships with clients.
- Maintained detailed records of employee attendance and leave requests.
- Resolved escalated customer complaints in accordance with established guidelines.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed personnel records according to organizational policies and regulations.
- Assisted with the implementation of new technologies into existing operational workflows.
- Delegated work to staff, setting priorities and goals.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Monitored customer service operations to ensure quality standards were met.
- Executed administrative tasks such as filing documents, ordering supplies.
- Initiated and maintained relationships with vendors, customers, and other stakeholders.
Customer Service Representative
Waste Connections Inc.
Charlotte, NC
10.2022 - 05.2023
- Answered phone calls regarding residential, commercial and roll off trash service.
- Put in work orders for missed picked ups.
- Started new accounts for residential services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Service Representative
E.R. Plumbing Services LLC
Charlotte, NC
01.2022 - 10.2022
- Answered incoming calls for customers that needed scheduled for plumbing services.
- Took payments over the phone
- Dispatched technicians to their jobs.
- Invoiced and batched checks.
- Completed work orders from property management companies that came through our service inbox.
- Managed time and DOT hours for our technicians
HR Specialist I
Robert Half
Charlotte, NC
08.2021 - 12.2021
- Answered incoming calls regarding applications status.
- Assist Candidates with applying online
- Answered incoming calls regarding next steps in the hiring process
- Made outbound calls to Candidates who implied on indeed and needed to apply on our actual site to be moved forward in the hiring process
- Processed applications
Customer Service Representative
Inovalon
Charlotte, NC
08.2020 - 07.2021
- Make outbound calls for a variety of different health insurances to see if their members are interested in the Annual Health Assessment they offer. If member is interested I schedule them to do the assessment.
Customer Service Rep
Robert Half/JP Morgan Chase
Charlotte, NC
05.2020 - 09.2020
- Take inbound calls for Chase Mortgage
- Assist customers with questions regarding their mortgage and home equity line of credit accounts.
- Assist customers with payments to their accounts.
Associate Rep I
Molina Healthcare
01.2017 - 01.2019
- Take inbounds calls for the state of Illinois and Wisconsin and assist members with their State Medicaid Health Insurance Plans.
- Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
- Resolves member inquiries and complaints fairly and effectively.
- Provides product and service information to members, and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needs.
- Also assist with the Lead Line for Illinois and Wisconsin.
Education
Some college - Businesss
Columbus State Community College
Columbus, OH08-2020
High school diploma -
Eastland-Fairfield Career and Technical Schools
Columbus, OH08.2007
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
- Data entry
- Office experience
- Typing
References
Available upon request
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Administrator
Waste Connections Inc.
06.2023 - 04.2025
Customer Service Representative
Waste Connections Inc.
10.2022 - 05.2023
Customer Service Representative
E.R. Plumbing Services LLC
01.2022 - 10.2022
HR Specialist I
Robert Half
08.2021 - 12.2021
Customer Service Representative
Inovalon
08.2020 - 07.2021
Customer Service Rep
Robert Half/JP Morgan Chase
05.2020 - 09.2020
Associate Rep I
Molina Healthcare
01.2017 - 01.2019
Some college - Businesss
Columbus State Community College
High school diploma -
Eastland-Fairfield Career and Technical Schools