Brittany Graham-Chapman
Avon,CT
Summary
Dynamic professional with extensive experience in customer service and team management at Brightpath Early Learning and Child Care. Proven ability to foster positive environments and implement safe food handling practices. Skilled in relationship selling and service prioritization, consistently enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Brightpath Early Learning and Child Care
Avon, CT
03.2024 - Current
- Encouraged positive behavior with rewards and incentives.
- Helped maintain a safe and orderly learning environment.
- Supervised children during meal times, playtime, and other activities.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Created a positive, nurturing environment for young students.
- Participated in staff meetings and professional development workshops.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Observed health practices such as proper handwashing procedures.
Floor Supervisor
Bluehouse Bagels
Canton, CT
04.2023 - 02.2024
- Resolved customer complaints in a timely and professional manner.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Maintained a clean, organized, and safe work environment at all times.
- Performed daily opening and closing procedures according to established guidelines.
- Implemented strategies aimed at increasing sales volume while minimizing costs.
- Became ServSafe Food Handling Certified
Hostess
Craft Kitchen
Plainville, CT
09.2022 - 11.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Sales Associate
Aeropostale
Clinton, CT
06.2022 - 09.2022
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
Polo Ralph Lauren Factory Outlet
Clinton, CT
11.2021 - 09.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
Sales Associate
Bath & Body Works
Clinton, CT
07.2021 - 11.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sandwich Artist
Cohen's Bagels
Madison, CT
- Kept customer and food preparation areas clean and well-organized.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Delivered superior customer service focused on quality and meeting customer needs.
Sandwich Artist
Subway
Clinton, CT
- Restocked kitchen supplies by rotating food according to dates
- Answered guest questions, delivering most accurate and updated information available.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
Party Hostess
Bounce! Fun Center
Clinton, CT
- Escorted parties to party rooms with ease for parent/guardian
- Monitored safety of children on bounce houses to ensure no accidents were possible while under Bounce! Fun Center's care
- Served food for the party before and while they enjoy their party
- Ensured room was clean after the party had left
- Ensured guests were in and out of their party within their scheduled times
Education
High School Diploma -
The Morgan School
Clinton, CT06.2022
Skills
- Price memorization
- Table setting arrangements
- Seating assignment preparation
- Special dietary requirements
- Menu memorization
- Service prioritization
- Safe food handling
- Team management
- Good work ethic
- Relationship selling
- POS system operation
- Merchandising knowledge
Certification
- ServSafe Food Handler Certificate Expires 07/01/2026
Timeline
Assistant Teacher
Brightpath Early Learning and Child Care
03.2024 - Current
Floor Supervisor
Bluehouse Bagels
04.2023 - 02.2024
Hostess
Craft Kitchen
09.2022 - 11.2022
Sales Associate
Aeropostale
06.2022 - 09.2022
Sales Associate
Polo Ralph Lauren Factory Outlet
11.2021 - 09.2022
Sales Associate
Bath & Body Works
07.2021 - 11.2021
Sandwich Artist
Cohen's Bagels
Sandwich Artist
Subway
Party Hostess
Bounce! Fun Center
High School Diploma -
The Morgan School
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