Brittany Grossman
Harrison
Summary
Dynamic and results-oriented Business Development professional with over 9 years of progressive experience at and Lucky Strike Entertainment driving revenue growth through strategic partnerships, client acquisition, and event execution. Proven track record of leading cross-functional initiatives, negotiating high-impact deals, and managing nationwide business relationships across 300+ entertainment centers. Adept at blending sales strategy with operational coordination to enhance customer experience, maximize profitability, and support long-term business objectives. Skilled in partner communications, contract negotiations, team leadership, and data-driven performance optimization.
Overview
12
12
years of professional experience
Work History
Business Development Manager
Lucky Strike Entertainment
New York, NY
12.2021 - Current
- Spearhead new business initiatives across 300+ entertainment centers nationwide, increasing revenue through strategic B2B partnerships and brand collaborations.
- Negotiate, structure, and finalize high-value partnership agreements, securing long-term revenue streams and mutual growth opportunities.
- Analyze performance metrics and market trends to refine growth strategies, contributing to a YoY revenue increase.
- Serve as the primary liaison for partners, ensuring high satisfaction and retention by delivering consistent communication and proactive problem solving.
- Collaborate cross-functionally with marketing, operations, and finance teams to align partnership initiatives with company objectives.
- Implement tracking systems to monitor KPIs, streamline onboarding, and enhance relationship management.
Business Development Specialist
Bowlero Corp
New York, NY
08.2017 - 12.2021
- Identifies new and innovative ways to grow current customer base.
- Drive revenue and expansion of current partnerships.
- Manages the correspondence with external collaborators, performance tracking, detailed event planning and execution.
- Works with event locations to determine internal logistics.
Event Manager
Bowlero Corp
03.2016 - 08.2017
- Manager of a team that oversees more than 8 million dollars in annual event revenue.
- Responsible for generating approximately 10% of event revenue by selling on-site extensions to existing event packages.
- Responsible for training of all new staff members.
- Uses guest feedback reports to improve guest satisfaction.
- Coordinates weekly schedules for event staff.
Event Host
Bowlero Corp
New York, NY
03.2015 - 03.2016
- Hosting special events.
- Collaborated with cross-functional teams to ensure all aspects of the event were effectively coordinated and executed on time.
- Selling “extensions” to the pre-ordered event party food, beverage and experience package.
- Mentored junior staff members in effective event management techniques, fostering a collaborative work environment that led to stronger team performance.
Event Manager
Joongbug
New York, NY
09.2014 - 02.2015
- Acquiring new clients and pitching on Joongbug's services.
- Marketing Joongbug, our affiliate sites, and our in house events to a wide range of sources.
- Worked on weekly in house produced events, securing sponsorship, booking parties, running guests lists, and overseeing all marketing.
- Produced ticketed events for Halloween and New Year’s, responsible for all aspects of multiple events from writing up contracts to execution.
Production Assistant
Rachael Ray TV Show
New York, NY
08.2013 - 09.2014
- Responsible for creating guest information sheets and Craft Services for a crew of 100+
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Greet celebrity and civilian guests.
- Completed wide range of tasks in diverse filming areas to support operations.
Education
Bachelor of Arts - Hospitality and Tourism Management
University of Massachusetts at Amherst
05.2013
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
Timeline
Business Development Manager
Lucky Strike Entertainment
12.2021 - Current
Business Development Specialist
Bowlero Corp
08.2017 - 12.2021
Event Manager
Bowlero Corp
03.2016 - 08.2017
Event Host
Bowlero Corp
03.2015 - 03.2016
Event Manager
Joongbug
09.2014 - 02.2015
Production Assistant
Rachael Ray TV Show
08.2013 - 09.2014
Bachelor of Arts - Hospitality and Tourism Management
University of Massachusetts at Amherst