Brittany Hall
Cxloyalty
Columbus,OH
8
years of professional experience
Detail-oriented Travel Agent adept at managing complex travel plans spanning domestic and international destinations. Well-versed in airline, hotel and car rental policies and procedures.
Lifelong customer service provider with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees, department staff and CEO's. Talented at applying wide knowledge of policies and procedures for compliance. With training in successful recruitment strategies.
Work History
Travel Agent
4 Years 9 Months- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Handling 25-40 calls per day with expert level customer service.
Human Resources Assistant
4 Months- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Created and completed personnel action forms for all hires, terminations, title changes and terminations.
- Organized new employee orientation schedules for all new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Tracked various statistics and kept detailed records to support human resources department.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Front Desk Coordinator
1 Year 7 Months- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Kept accounts in balance and ran daily reports to verify totals.
- Received multiple corporate awards for increasing client volume by 12% in one year.
Education
High School Diploma
Skills
Recruitment
Administrative support
Conflict management
Credit Card Payments
High-Volume Environments
Complex Problem-Solving
Interpersonal Communications
Brand Awareness
Timeline
Travel Agent
Cxloyalty
12.2021 - CurrentRead More
Human Resources Assistant
Access 2 Interpreters
12.2019 - 04.2020Read More
Front Desk Coordinator
Proscan Imaging
05.2018 - 12.2019Read More
Westerville North High School
High School Diploma
Read More