Brittany Hart
Charlotte,NC
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Chima Steakhouse. Skilled in cash handling and guest engagement, I consistently delivered memorable dining experiences while training new staff to enhance team efficiency. Recognized for resolving customer concerns swiftly, fostering loyalty and satisfaction.
Overview
11
11
years of professional experience
Work History
Server
Chima Steakhouse
05.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server Assistant
Metro Dinner
01.2017 - 04.2020
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Server
Harper's
02.2014 - 12.2017
- Cultivated warm relationships with regular customers.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Served food and beverages promptly with focused attention to customer needs.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Associate of Arts - Criminal Justice
Kaplan College
Charlotte, NCSkills
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Time management
- Strong work ethic
Timeline
Server
Chima Steakhouse
05.2020 - Current
Server Assistant
Metro Dinner
01.2017 - 04.2020
Server
Harper's
02.2014 - 12.2017
Associate of Arts - Criminal Justice
Kaplan College
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