Brittany Harvey
Customer Service Warehouse Shipping And Receiving
Euclid,OH
Summary
Detailed and Organized Skilled Quality Control Inspector/ Shipping and receiving focused on performing appropriate and useful analysis of products and component materials in order to drive quality improvements in manufacturing environments. Also diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.
Overview
6
6
years of professional experience
Work History
Quality Control Inspector
Stakes Manufacturing
Eastlake, OH
10.2018 - 12.2021
- Monitored performance and generated reports detailing quality of product and defect rates.
- Communicated with production team members about quality issues.
- Sampled [Number]% of products for detailed analysis.
- Performed visual inspections and non-destructive tests where appropriate.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
Front Desk Receptionist
Aqua Lily Products
Eastlake, OH
04.2016 - 08.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Monitored office supplies by checking inventory and placing orders.
Cahier Floor Ass.
Bath & Body Works Inc.
Cleveland, OH
12.2015 - 12.2016
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Set up new sales displays each 4 months or so
- Operated cash register to record all transactions accurately and efficiently.
Education
High School Diploma -
Margret Ireland
Cleveland, OHSkills
Visual inspections
Production expertise
Production methods
Reporting and analysis
Teamwork
Detail-oriented
Complaint resolution
Money handling abilities
Warehousing functions
Stock management
Key holder experience
Retail store support
Good listening skills
Recordkeeping strengths
Timeline
Quality Control Inspector
Stakes Manufacturing
10.2018 - 12.2021
Front Desk Receptionist
Aqua Lily Products
04.2016 - 08.2017
Cahier Floor Ass.
Bath & Body Works Inc.
12.2015 - 12.2016
High School Diploma -
Margret Ireland