Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Katherine Carroll

Katherine Carroll

Lubbock

Summary

I’m a driven and personable professional with a strong interest in healthcare and a talent for sales. I enjoy building genuine relationships, explaining complex ideas in simple ways, and helping clients find solutions that make a real difference. With a background that combines strong communication skills and a results-oriented mindset, I’m confident in my ability to thrive in medical or pharmaceutical sales. I’m motivated, quick to learn, and excited to be part of a field that’s all about improving lives.

Overview

4
4
years of professional experience

Work History

Server Shift Leader

Cagle Stakes
09.2024 - Current
  • Trained and mentored new servers on menu items, customer service standards, and operational procedures.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.

Bartender

BeirHaus
09.2023 - 09.2024
  • Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.
  • Engaged with customers to create positive experiences, delivering excellent customer service.
  • Developed knowledge of drink recipes and techniques to improve beverage quality and presentation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Sales Associate

Coyote Candle
09.2022 - 09.2023
  • Assisted customers in selecting furniture that meets their needs and preferences.
  • Demonstrated product features and benefits to enhance customer purchasing decisions.
  • Participated in training sessions to improve sales techniques and product knowledge continuously.
  • Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
  • Built strong relationships with clients, resulting in repeat business and a loyal customer base.

Server/Bartender

The Tribute at The Colony Golf Club
01.2022 - 08.2022
  • Provided exceptional customer service to enhance dining experience.
  • Assisted in training new servers on menu items and service protocols.
  • Monitored guest needs and responded promptly to inquiries or concerns.
  • Upsold menu specials to increase overall sales during shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Bachelor of Arts - Communications

Texas Tech University
Lubbock, TX
08-2026

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Decision-making

Accomplishments

  • Won multiple singing competitions, showcasing not only vocal talent but also dedication, stage presence, and the ability to perform under pressure.
  • Thrived in competitive environments, using my drive and resilience to consistently push myself to improve and stand out — whether on stage or in professional settings.
  • Landed a competitive internship with Johnson & Johnson, where I gained hands-on experience, learned from industry professionals, and proved my ability to adapt and succeed in a fast-paced, high-impact environment.

Timeline

Server Shift Leader

Cagle Stakes
09.2024 - Current

Bartender

BeirHaus
09.2023 - 09.2024

Sales Associate

Coyote Candle
09.2022 - 09.2023

Server/Bartender

The Tribute at The Colony Golf Club
01.2022 - 08.2022

Bachelor of Arts - Communications

Texas Tech University

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