Dalton Sparkman
Summerville,SC
Overview
6
6
years of professional experience
Work History
Server Shift Leader
Tasty Crab House
Charleston, SC
04.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Associate Coach
T-Mobile
North Charleston, SC
01.2022 - 11.2023
- Conducted regular progress evaluations with individual representatives, adjusting goals as needed based on performance data.
- Streamlined communication between managers coach’s and associate/account experts accensuring all stakeholders were well-informed about updates or changes related to the company.
- Enhanced team performance by implementing effective coaching strategies and techniques.
- Implemented feedback mechanisms, enabling continuous improvement in customer service.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings 82%.
Team Leader
Chick-fil-A
Moncks Corner, SC
04.2018 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Education
Sales And Marketing Education
Strayer University
Washington, DC06.2026
High School Diploma -
Berkeley High School
Moncks Corner, SC05.2019
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Dependable and Responsible
- Multitasking
- Calm Under Pressure
- Verbal Communication
- Problem Resolution
Objective
• Seeking opportunity to prove efficiency and unsurpassed work ethic within a challenging position while excelling at providing excellent customer service experience and ensuring a safe flying experience.
Timeline
Associate Coach
T-Mobile
01.2022 - 11.2023
Server Shift Leader
Tasty Crab House
04.2020 - Current
Team Leader
Chick-fil-A
04.2018 - 04.2020
Sales And Marketing Education
Strayer University
High School Diploma -
Berkeley High School