Brittany Harvey
Ft. Washington,MD
Summary
Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Overview
8
8
years of professional experience
Work History
Bar Manager
Red Tails Ocean Grille
Waldorf, MD
10.2021 - Current
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained detailed inventory of bar supplies and stocked work areas.
Bartender
Red Tails Ocean Grille
Waldorf, MD
10.2021 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
Restaurant Supervisor
OTG DCA
Arlington, VA
08.2018 - 03.2020
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Inspected dishes before they were served to verify that presentation met quality standards.
Restaurant Server
OTG DCA
Arlington, VA
08.2016 - 08.2018
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Followed up on guest requests in a timely manner.
- Assisted other servers as needed during peak hours or special events.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Responded to customer inquiries about menu items or services offered by the restaurant.
Education
High School Diploma -
Central High School
Capitol Heights, MD06-2011
Skills
- Customer Relations
- Regulatory Compliance
- Rule Enforcement
- Health codes compliance
- Staff Training
- Bar Management
- Responsible Alcohol Service
- Team Leadership
- Proficient in mixology
- Verbal and written communication
- Guest Interaction
- Service-oriented mindset
- Supervisory Experience
- Training and mentoring
- Outgoing Personality
- Customer Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offFlexible work hoursCertification
- Licensed [Job Title] - [Timeframe]
Timeline
Bar Manager
Red Tails Ocean Grille
10.2021 - Current
Bartender
Red Tails Ocean Grille
10.2021 - Current
Restaurant Supervisor
OTG DCA
08.2018 - 03.2020
Restaurant Server
OTG DCA
08.2016 - 08.2018
High School Diploma -
Central High School