Brittany Havens
Montclair
Summary
Compassionate and reliable individual with a diverse background in customer service, retail operations, and early childhood education. Recognized for a strong work ethic and an innate ability to empathize with others, fostering kindness in every interaction. Expertise in building and maintaining positive, professional relationships while effectively managing daily responsibilities. Committed to enhancing the customer experience through attentive service and a proactive approach to problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Vineyard Market Manager
Bottle King
10.2024 - Current
- Monitor and maintain proper organization and cleanliness of the stockroom, improving accessibility and efficiency
- Oversee the receiving process, inspecting incoming shipments for accuracy and quality
- Maintain accurate records of inventory transactions using computerized systems or manual logs as needed
- Display a clean and sanitary work environment, following all food safety regulations and guidelines
- Assist in inventory management by monitoring stock levels, rotating perishable items, and notifying supervisor of any shortages or expired products
- Process customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Utilize point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Administrator/Teacher
Lightbridge Academy Lawrenceville
06.2020 - 05.2024
- Created and executed lesson plans based on child-led interests and curiosities.
- Established a safe, healthy and nurturing environment, including appropriate hygiene and safety practices.
- Developed positive relationships with children and their caregivers, creating an environment of trust and respect.
- Ensured the center meets local and state licensing regulations
- Monitored ratios, classroom observations and child supervision at all times
Assistant Store Manager (ASM)
Foot Locker
06.2019 - 06.2020
- Assisted store manager in overseeing daily operations of a busy retail store, ensuring smooth and efficient workflow
- Implemented effective merchandising strategies to enhance product visibility and drive sales
- Monitored inventory levels and practiced sales floor awareness regularly to reduce shrinkage and prevent theft
- Delivered an enhanced customer experience by striving to exceed expectations
- Resolved customer complaints or concerns promptly and professionally, maintaining high levels of customer satisfaction
- Assisted in recruiting, hiring, training, and evaluating new employees for the store team
- Performed cash management duties including opening/closing registers, preparing deposits/floats accurately following company procedures/guidelines
Early Childhood Education Teacher
Goddard School
08.2016 - 05.2019
- Designed and implemented activities that encouraged creativity and problem-solving skills in children.
- Maintained accurate records of children's educational, social and emotional development.
Education
Bachelor of Science - Business Administration
Monmouth University
West Long Branch, NJ05.2014
High School Diploma -
Bordentown Regional High School
Bordentown, NJ06-2010
Skills
- Management
- Curriculum Development
- Customer Experience
- Marketing
- Training and Supervision
- Early Childhood Education
- Food Safety
- Communication
- Leadership
Accomplishments
- Cheese State University Graduate
- 96.5% score for Quality Assurance Audit in 2023
- 95.6% score for Quality Assurance Audit in 2022
- 100% score for Health Department Audit in 2021
Certification
- Adult, Child and Infant First-Aid/CPR/AED
- ServSafe Food Handler
Languages
English
Timeline
Vineyard Market Manager
Bottle King
10.2024 - Current
Administrator/Teacher
Lightbridge Academy Lawrenceville
06.2020 - 05.2024
Assistant Store Manager (ASM)
Foot Locker
06.2019 - 06.2020
Early Childhood Education Teacher
Goddard School
08.2016 - 05.2019
Bachelor of Science - Business Administration
Monmouth University
High School Diploma -
Bordentown Regional High School