Brittany Hawkins
Holland,MI
Summary
Dynamic and accomplished server, adept in wine pairings, and enhancing customer satisfaction through exceptional service. Skilled in managing high-volume settings and fostering team collaboration as well as experience in fine-dining atmospheres. Demonstrates expertise in food and beverage service as well as restaurant operations, significantly improving guest experiences and sales.
Overview
14
14
years of professional experience
Work History
Private Server
Poetry On Plates
Grand Rapids, MI
03.2022 - Current
- Assisted in the selection of wines to compliment meal courses.
- Managed catering staff by assigning tasks, providing training on proper table settings, and monitoring performance during events.
- Communicated with venue personnel to coordinate event logistics.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
Lead Server
Mermaid's Bar & Grill
Saugatuck, MI
10.2017 - 01.2022
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Organized weekly team building activities designed to foster collaboration among servers.
- Served food and beverages to patrons and confirmed complete orders.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Event Banquet Server
Devos Place Convention Center
Grand Rapids, MI
04.2011 - 08.2016
- Provided prompt, friendly service to all guests during banquets or catered events.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Served food and beverages to customers.
Education
Associate of Science -
University of Utah
Salt Lake City, UT05-2008
Skills
- Serving expertise
- Upselling techniques
- Beverage service
- Wine pairings
- Fine dining experience
- Restaurant operations management
- Full service restaurant background
- Fast paced environment adaptability
Timeline
Private Server
Poetry On Plates
03.2022 - Current
Lead Server
Mermaid's Bar & Grill
10.2017 - 01.2022
Event Banquet Server
Devos Place Convention Center
04.2011 - 08.2016
Associate of Science -
University of Utah