Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Hayes

Plant City,FL

Summary

I am driven, talented and always optimistic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have a lot of eagerness to improve my station in life. Learning new things keep my mind working and intrigued. I am always looking forward to new challenges and opportunities.

Overview

13
13
years of professional experience

Work History

Medical Claims Associate

Progressive
11.2021 - Current
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Modified, updated and processed existing policies.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Processing new claims on day one
  • Analyzing complex coverage claims to clear coverage
  • Working aged claims to bring them to resolution.
  • Working RIT cues to ensure aged/closed work is addressed in a timely manner.
  • Receiving New claims, and working them same day to meet customer expectations.
  • Working with Attorneys and Providers to address billing and coverage assists.
  • Preforming side by sides with other progressive employees to apply overview knowledge of the role.
  • Being a mentor to new RIT representatives.
  • Co Hosting Info sessions about my department to gain more interest.
  • Referring claims to other needed departments, SIU , E/H and T/R for further handling.
  • Creating a consistent work flow for myself daily, to ensure all work is completed.

Personal Banker

5/3 Bank
03.2020 - 11.2021
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Verified customer identity and reviewed documentation for accuracy.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Business development weekly to recruit new business to open accounts.
  • Traveling all over FL to conventions to sign corporate accounts.
  • Meeting goals on new accounts, loans and service products.
  • Working closely with the branch manager daily to inform of progress with branch development.
  • Maintaining Branch cash dispensers, and all of new technology driven features the branch offered to our customers.

Assistant Branch Manager

Railroad & Industrial Federal Credit Union
05.2016 - 03.2020
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Implemented process improvements to increase productivity.
  • Balanced branch Vault in line with the NCUA
  • Received successful audits, buy keeping logs of all transactions, night deposits, ATM, Vault management and scanning in all out of service transactions.
  • Complied with government mandates of money tracking and reporting suspicious activity.
  • Working with customers to improve financial portfolio.
  • Opened accounts and negotiated the best account fit for the customer.
  • Traveled to other branches to assist with managers out of office or temporarily manage the branch until a new Branch manager assigned.
  • I managed my staff from other branches, as well as the staff in the current branch I was assisting.
  • Assisting management with ideas of better processes for our tellers.
  • I attended classes to maintain my license for selling Insurance on loans.
  • I was obligated to be a licensed notary while i was employed.

Assistant Manager

Dollar General
01.2012 - 05.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

High School Diploma -

Armwood High School
Seffner, FL
05.2010

Skills

  • Active listening abilities
  • Decision-making capabilities
  • Customer Service
  • Inventory Tracking
  • Goal-Oriented
  • Problem-Solving
  • Time Management

Timeline

Medical Claims Associate

Progressive
11.2021 - Current

Personal Banker

5/3 Bank
03.2020 - 11.2021

Assistant Branch Manager

Railroad & Industrial Federal Credit Union
05.2016 - 03.2020

Assistant Manager

Dollar General
01.2012 - 05.2016

High School Diploma -

Armwood High School

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Brittany Hayes