Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Hayward

Mesquite,TX

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

13
13
years of professional experience

Work History

Remote Agent

The MSR Group
07.2024 - Current
  • Developed and maintained comprehensive knowledge base for troubleshooting procedures and FAQs.
  • Implemented quality assurance measures to maintain high standards of service excellence across the team.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.

General Manager

Reliable Consultant,Inc
11.2012 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Streamlined order fulfillment procedures, resulting in improved customer satisfaction levels.
  • Coordinated with vendors to ensure timely delivery of materials and compliance with service agreements.
  • Managed employee relations, resolving conflicts and promoting a positive workplace culture.
  • Led daily operations, ensuring optimal store performance and customer satisfaction.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.

Education

GED -

Remington College
05-2010

High School Diploma -

Terrell High School
Terrell, TX
06-2008

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Goal-oriented mindset
  • Call management

Timeline

Remote Agent

The MSR Group
07.2024 - Current

General Manager

Reliable Consultant,Inc
11.2012 - Current

GED -

Remington College

High School Diploma -

Terrell High School

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