Brittany Heim
Atco,NJ
Summary
Dedicated receptionist with strong organizational and time management skills. Proven track record in enhancing guest experiences through effective front desk operations and exceptional customer service.
Overview
18
18
years of professional experience
Work History
Manager on Duty
The Nail Cafe
2017.01 - Current
- Managed front desk operations, ensuring smooth guest experiences and efficient appointment scheduling.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Assisted in scheduling
- Overseeing inventory of stock
Assistant Manager
Rite-Aid Pharmacy
2008.10 - 2017.12
- Trained and mentored new staff on procedures, enhancing team productivity and service quality.
- Managed customer service initiatives, resolving issues promptly to maintain high satisfaction ratings.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Samuel S. Fels High School
Philadelphia, PA2007-06
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Customer service
Timeline
Manager on Duty
The Nail Cafe
2017.01 - Current
Assistant Manager
Rite-Aid Pharmacy
2008.10 - 2017.12
High School Diploma -
Samuel S. Fels High School