Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse
Brittany Helms
Open To Work
Verified
This profile is verified using an email address.

Brittany Helms

Wingate,NC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Care CoordinatorCommunity Support WorkerCrisis Intervention SpecialistCustomer Service RepresentativeVirtual Assistant

Work Type

Full TimePart TimeSeasonal WorkContract WorkGig WorkVolunteer

Location Preference

On-SiteHybridRemote
Location: Wingate, NCCharlotte, NCMonroe, NCConcord, NCIndian Trail, NC
Open to relocation: No

Summary

Compassionate and results-driven healthcare and human services professional with multidisciplinary experience as a Community Health Worker, Registered Behavior Technician, Shelter and Housing Coordinator, and Substance Abuse and Mental Health Crisis Counselor. Skilled in crisis intervention, behavioral health support, case management, care coordination, housing stabilization, resource navigation, patient advocacy, and connecting diverse populations to essential community services. Experienced working in both in-person and remote environments, providing high-quality client support, documentation, and interdisciplinary collaboration while maintaining confidentiality and compliance standards. Proven ability to build trusting relationships with families facing complex social, behavioral, and healthcare challenges. Holds active certifications as a Registered Behavior Technician, Medication Technician, and Infant/Adult CPR and Basic Life Support through the American Red Cross. Dedicated to delivering compassionate, person-centered care that improves health outcomes and promotes long-term stability and well-being.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Field-Based Community Health Worker

UnitedHealthcare
Wingate, NC
01.2025 - 01.2026
  • Maintained meticulous documentation of field visits, assessments, and patient progress in electronic medical record systems while safeguarding protected health information in a home-based office
  • Managed anywhere from 20-30+ customer calls a day, and an average of 50 patients a month
  • Performed comprehensive in-home and telephonic health assessments for high-risk, medically complex members
  • Advocated for patients' rights and access to healthcare services, enhancing patient satisfaction and trust in health care systems
  • Monitored and documented participants' progress toward individualized health goals
  • Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients
  • Facilitated transitions of care for members discharged from hospitals, reducing hospital readmissions by ensuring regular follow-up's with primary care physicians
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients
  • Collaborated with external organizations to connect families with necessary social services, alleviating barriers to healthcare access and improving quality of life
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques
  • Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed
  • Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices
  • Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies
  • Streamlined referral processes to community resources, reducing wait times for clients in need of specialized services

Registered Behavior Technician

Discovery ABA & CAPES LLC
Charlotte, NC
06.2022 - 09.2024
  • Delivered one-on-one Applied Behavior Analysis therapy to children diagnosed with autism
  • Implemented individualized behavior intervention plans for 6-10 clients, aged 6 to 12, achieving an average of 30% reduction in challenging behaviors over a 6 month period
  • Developed engaging activities that promoted skill acquisition and social interaction among clients
  • Maintained accurate documentation of client sessions, ensuring compliance with regulatory standards
  • Facilitated communication between families and clinical teams to align treatment goals and progress updates
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms
  • Supported development of communication, social, and daily living skills
  • Reduced maladaptive behaviors across home, clinical, and community settings
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes
  • Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities
  • Conducted functional assessments to identify triggers and develop targeted interventions for challenging behaviors
  • Supported patient confidentiality in accordance with HIPAA regulations
  • Adapted communication methods to meet each client's unique needs, facilitating clearer understanding and cooperation
  • Maintained meticulous records of client progress, enabling data-driven adjustments to treatment plans for optimal results

Crisis Counselor

Daymark Recovery Services
Monroe, NC
06.2021 - 09.2023
  • Provided crisis intervention and behavioral health support in a short-term residential facility
  • Assisted 5–16 residents daily with mental health and substance use recovery
  • Cross-trained as Medication Technician and Medical Receptionist
  • Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly
  • Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward
  • Developed resources for clients in need, connecting them with community services and programs that best suited their situation
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures
  • Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently
  • Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies
  • Documented risk to each client and context of concerns
  • Fostered a supportive environment for both colleagues and clients alike, promoting open communication channels between team members during high-stress situations
  • Improved overall client satisfaction by maintaining a high level of professionalism and adhering to confidentiality guidelines at all times
  • Served as an advocate for clients and their right's to when interacting with external agencies or organizations involved in their care plan process
  • Facilitated individual and group counseling sessions to support clients in recovery from substance use disorders
  • Coordinated with healthcare providers to ensure holistic care and continuity of services for clients
  • Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions
  • Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required
  • Reduced relapse occurrences for clients through consistent follow-up appointments and support group referrals
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs
  • Supported aftercare planning for continued recovery after treatment
  • Kept accurate and detailed records to track and document client progress
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning

Shelter Coordinator & Housing Manager (Internship)

Union County Community Shelter
Monroe, NC
08.2021 - 05.2023
  • Oversaw case management processes for a daily caseload of 30+ residents, connecting 75% of clients to essential mental health, employment, and/or substance abuse services
  • Monitored inventory levels of essential supplies such as toiletries, bedding, and cleaning products to ensure a consistent stock for resident use
  • Collaborated with other local shelters or service providers during times of increased demand, coordinating efforts to address housing crises effectively
  • Enhanced the safety of shelter residents by conducting regular risk assessments and updating emergency procedures accordingly
  • Developed and maintained comprehensive resource guides for staff members to provide accurate information about available support services within the community
  • Developed community partnerships that brought additional resources and support for the shelter''s mission and its residents
  • Partnered with local organizations to expand access to social and community services
  • Assessed community needs and identified resources for social and community service programs
  • Advocated for social and community service programs to increase awareness and funding
  • Created and managed budgets, efficiently allocating resources for social and community service projects
  • Conducted outreach activities to engage local stakeholders in programs
  • Implemented strategies to increase public awareness of social and community service programs
  • Managed daily operations of shelter, ensuring efficient service delivery and client support
  • Coordinated housing placement services, facilitating connections between clients and available resources
  • Facilitated conflict resolution between tenants, promoting a positive living environment for all residents
  • Collaborated with local agencies to provide support services for residents in need, such as financial assistance or mental health resources
  • Assisted low-income families in accessing affordable housing options through knowledge of subsidy programs and eligibility requirements
  • Updated record-keeping systems for improved organization and accessibility of important information
  • Developed strong relationships with community organizations to promote available housing options and resources
  • Maintained database of housing resources, landlords, and management companies
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs
  • Maximized rental income while minimizing expenses through effective planning and control
  • Kept properties in compliance with local, state, and federal regulations
  • Communicated effectively with owners, residents, and on-site associates

Education

Master of Science - Clinical Psychology

Capella University
Minneapolis, MN
06-2028

Bachelor of Science - Forensic Psychology

Columbia Southern University
Orange Beach, AL
05-2024

Bachelor of Science - Human Services

South Piedmont Community College
Monroe
01-2023

Certified Medical Assistant - Medical Technology

South Piedmont Community College
Monroe
05-2018

Skills

Social Determinants of Health (SDOH)

Care Plan Development & Management

Health Education & Patient Advocacy

Remote Case Management & Telehealth Delivery

Behavioral Health & Crisis Intervention

HIPPA Compliance & Data Privacy

Electronic Health Records & Database Management

Community Resource Mapping & Advocacy

Trauma-Informed Care & De-Escalation

Healthcare Benefits Navigation & Medicaid Enrollment

Cross-Cultural Communication

Certification

  • Registered Behavior Technician (RBT)
  • Medication Technician (Med Tech)
  • Infant & Adult CPR / First Aid

Timeline

Field-Based Community Health Worker

UnitedHealthcare
01.2025 - 01.2026

Registered Behavior Technician

Discovery ABA & CAPES LLC
06.2022 - 09.2024

Shelter Coordinator & Housing Manager (Internship)

Union County Community Shelter
08.2021 - 05.2023

Crisis Counselor

Daymark Recovery Services
06.2021 - 09.2023

Master of Science - Clinical Psychology

Capella University

Bachelor of Science - Forensic Psychology

Columbia Southern University

Bachelor of Science - Human Services

South Piedmont Community College

Certified Medical Assistant - Medical Technology

South Piedmont Community College

Similar Profiles

  • Irene QuezadaIrene Quezada

    Community Health Worker at Inland Empire Health PlanCommunity Health Worker at Inland Empire Health Plan

  • Felecia WardFelecia Ward

    Community Health Worker/Care Coach 1 at Humana/CenterwellCommunity Health Worker/Care Coach 1 at Humana/Centerwell

  • Subrena GuySubrena Guy

    Perinatal Community Health Worker at Thriving Hearts ProgramPerinatal Community Health Worker at Thriving Hearts Program

  • LENA BONILLALENA BONILLA

    Community Health Worker / Patient Navigator at MedStar Health Research InstituteCommunity Health Worker / Patient Navigator at MedStar Health Research Institute

CREATE PROFILE