Latara Williams
Milwaukee
Summary
Compassionate and results-driven Community Health Worker and Behavioral Health Professional with 15+ years of experience supporting individuals with mental health needs, coordinating care, and addressing social determinants of health. Proven ability to collaborate with interdisciplinary teams, engage members and families, manage care plans, and connect individuals to critical community resources. Strong background in residential treatment, care coordination, administration, and compliance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Health Worker
UnitedHealthcare
Wauwatosa
10.2024 - Current
- Manage individualized care plans while addressing social determinants of health to improve member outcomes.
- Proactively engage members to support self-management of health and healthcare needs.
- Educate members on benefits, community resources, and available support services.
- Respond to incoming calls from members and healthcare providers to identify and resolve care needs.
- Collaborate with internal care teams and community providers to ensure continuity of care.
- Monitor state assessments for timeliness, accuracy, and regulatory compliance.
- Support member engagement in mental health and substance use treatment services.
- Utilize UnitedHealthcare AE/AT tools to address SDOH barriers and prevent care delays.
Behavioral Health Technician II
Milwaukee Center for Independence
Milwaukee
11.2019 - 10.2023
- Provided direct care and behavioral health support in a residential treatment setting.
- Assisted clients with daily living activities and medication administration.
- Facilitated therapeutic and psychoeducational group sessions.
- Monitored and documented client mental health status, reporting changes to treatment teams.
- Implemented behavior management strategies to promote positive coping skills.
- Collaborated with interdisciplinary teams to implement individualized treatment plans.
- Prepared meals according to state menus and special dietary requirements.
Behavioral Health Technician
New Horizon Youth Homes
Tempe
08.2011 - 10.2015
- Supported at-risk youth (ages 8–18) using evidence-based therapeutic interventions.
- Presented educational materials to parents on child welfare policies and procedures.
- Facilitated recreational and skill-building activities to promote resilience and self-awareness.
- Guided families on managing challenging behaviors and strengthening relationships.
- Prepared meals and snacks per dietary guidelines and tracked nutritional intake.
Operational Float
The Centers for Habilitation
Tempe
05.2009 - 10.2011
- Transported clients to medical and personal appointments while ensuring care needs were met.
- Prepared and audited discharge records for accuracy and compliance.
- Maintained organized health information records and admission packets.
- Performed administrative duties including filing, sorting, and document distribution.
- Picked up and distributed prescription medications to group homes.
Manager
The Centers for Habilitation
Chandler
05.2009 - 02.2010
- Supervised direct care aides and ensured completion of assigned duties.
- Managed household fiscal responsibilities, resident funds, and payroll.
- Coordinated staff schedules, trainings, and certification compliance.
- Oversaw resident medications, documentation, and regulatory compliance (CBRF, DDD).
- Served as liaison to families, agencies, and service providers.
- Maintained on-call availability 24/7 and ensured overall home operations.
Caregiver
Health Span
Greenfield
12.2007 - 03.2009
- Assisted clients with activities of daily living and personal care.
- Performed vitals, glucose testing, and assisted with injections.
- Evaluated patient care needs and prioritized treatment.
- Accurately documented and reported changes in client condition.
Education
Associate of Applied Science - Dental Hygiene
Milwaukee Area Technical College
Milwaukee, WISkills
- Care Coordination & Case Management
- Social Determinants of Health (SDOH)
- Behavioral & Mental Health Support
- Member & Family Engagement
- Community Resource Navigation
- Documentation & Compliance
- Medication Support & Monitoring
- Interdisciplinary Team Collaboration
- Crisis Intervention & De-escalation
- Administrative & Records Management
Certification
Available upon request
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Timeline
Community Health Worker
UnitedHealthcare
10.2024 - Current
Behavioral Health Technician II
Milwaukee Center for Independence
11.2019 - 10.2023
Behavioral Health Technician
New Horizon Youth Homes
08.2011 - 10.2015
Operational Float
The Centers for Habilitation
05.2009 - 10.2011
Manager
The Centers for Habilitation
05.2009 - 02.2010
Caregiver
Health Span
12.2007 - 03.2009
Associate of Applied Science - Dental Hygiene
Milwaukee Area Technical College