Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Henderson

St Louis,MO

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Or Data Entry Position. Ready to help team achieve company goals. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. Trustworthy and dedicated to the Task at Hand. Reliable employee offering excellent communication and good judgment.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Petro Mart
04.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Customer Service Cashier

Circle K
11.2020 - 02.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Error Resolution Associate

Grove Collaborative
05.2019 - 06.2020
  • Prioritized tasks to meet tight deadlines.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Ensured inventory levels were maintained, so that order labels could be printed out and used to ship out products.
  • Implemented data-driven decision-making strategies, improving overall business performance.
  • Worked with multiple different software and websites to complete inventory and shipment look-up.
  • Completed Data Entry on Error Orders and Damaged Orders. Quantity, Error, and Solution.
  • Cleaned up Damaged product orders and separated.

Warehouse Packer

Grove Collaborative
07.2018 - 05.2019
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Operated tape machines, scales and label printers to package items correctly.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.

Education

High School Diploma -

West High School
Iowa City, IA
05.2018

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Data entry proficiency
  • Drawer management
  • Problem-Solving
  • Issue Resolution
  • Product restocking
  • Work Task Prioritization
  • Shipment Procedures

Timeline

Customer Service Cashier

Petro Mart
04.2023 - Current

Customer Service Cashier

Circle K
11.2020 - 02.2023

Error Resolution Associate

Grove Collaborative
05.2019 - 06.2020

Warehouse Packer

Grove Collaborative
07.2018 - 05.2019

High School Diploma -

West High School

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Brittany Henderson