Brittany Hernandez
Orlando,United States
Summary
Highly experienced in customer service and known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Walt Disney World Resort
11.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Providing resources, information and resolution for guests staying at the Walt Disney World Resort.
- Assists guests by answering questions, giving directions, and sharing excellent insight about theme parks and surrounding areas.
- Create excellent customer service by thoroughly listening to the guest's needs and providing empathy towards their issue.
Sales Associate
Lacoste
11.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
House Leader
OneThing Internship
07.2019 - 07.2020
- Promoted positive relations between interns and staff.
- Assisted interns with transitioning into new living environment and maintained strong relationships with them.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of interns dealing with diverse conditions.
- Created connect groups with interns to build positive relationships with each other.
- Counseled them through difficult situations.
Cashier
Michael Kors
09.2018 - 01.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Teacher Assistant
Kiddie U
06.2016 - 01.2018
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Call Center Representative
Universal Nissan
03.2015 - 06.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Student Leader
Valencia College
08.2013 - 12.2014
- Worked in team environment to maintain high levels of productivity.
- Followed school and classroom policies, regulations, dress codes and schedules.
- Led students in ways to save money in building a financially successful life.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Hostess
SeaWorld
07.2013 - 12.2014
- Ensured smooth guest arrival and departure processes.
- operated on turnstile systems and proactively provided world class service to park guests.
- operated on a ride and ensured the safety of guests.
Education
Bachelor of Science - Counseling Psychology
Regent University
Virginia Beach, VA05.2023
Associate of Arts - General Studies
Valencia College
Orlando, FL06.2017
Skills
- Sales Goal Attainment
- Upselling Techniques
- Sales Generation
- Educational Sales
- Leadership Development
- Hospitality
Timeline
Call Center Representative
Walt Disney World Resort
11.2022 - Current
Sales Associate
Lacoste
11.2021 - 06.2022
House Leader
OneThing Internship
07.2019 - 07.2020
Cashier
Michael Kors
09.2018 - 01.2019
Teacher Assistant
Kiddie U
06.2016 - 01.2018
Call Center Representative
Universal Nissan
03.2015 - 06.2016
Student Leader
Valencia College
08.2013 - 12.2014
Hostess
SeaWorld
07.2013 - 12.2014
Bachelor of Science - Counseling Psychology
Regent University
Associate of Arts - General Studies
Valencia College
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