Brittany Hickman
Decatur,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Safe-Guard Products LLC
08.2023 - Current
- Documented all investigation activity and presented reports to management.
- Examined claims forms and other records to determine insurance coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Answered customer questions regarding deductibles.
- Substantiated legitimate claims and denied unjustified claims.
- Organized, planned and documented materials for Auto claims.
- Verified insurance claims and determined fair amount for settlement.
Customer Service Representative
TTEC
12.2021 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Server
Mary Macs Tea Room
02.2021 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Tin Lizzy's Cantina
05.2020 - 02.2021
- My position is to greet my table with a smile and positive attitude.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Making sure the customer comes back just to see me.
Server
Smokey Bones Bar & Fire Grill
10.2020 - 12.2020
- My position is to greet my table with a smile and positive attitude
- Be sure I get the customers order correct and present it to them in a timely manner
- Making sure the customer comes back just to see me.
- Maintain a clean and healthy work space.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier/Customer Service
Davido's Pizza and Wings
05.2010 - 11.2019
- Cashier/Greeter
- Answering the telephones
- Handling the drive thru
- Handle monetary transactions
- Maintaining a clean work environment
- Provide great customer service.
1st grade Teacher
Columbia Elementary
08.2017 - 05.2019
- Teach research based curriculum for 1st grade
- Create and Implement lesson plans
- Create and maintain positive learning environments and relationships with students and parents
- Communicate with staff orally and electronically
- Maintain a safe learning environment for all students.
- Utilized assessment data to inform instructional decisions, tailoring lessons to meet diverse student needs.
- Participated in professional development opportunities to stay current on best practices in education and enhance teaching effectiveness.
- Assessed student progress by administering tests and evaluating results.
- Developed strong relationships with students, providing emotional support and guidance when needed.
Lead Pre-K Teacher
The Sunshine House Early Learning Academy
08.2015 - 05.2017
- Teach all the Gelds of the Georgia Statewide curriculum for Pre-K
- Create and Implement lesson plans
- Create positive relationships with children as well as the parents
- Communicate with parents and staff orally or electronically
- Maintain safe and clean environment.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Organized extracurricular activities for students, promoting social-emotional growth and fostering a sense of community within the school.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Bachelor's Degree in Early Childhood Education - Early Childhood Education
Middle Georgia State College
05.2015
High School Diploma -
Southwest Dekalb High School
Decatur, GA05.2010
Skills
- Claims Processing
- Advanced oral and written communication skills
- Highly motivated
- Claims Investigation
- Active Listening
- Computer Skills
- Team Collaboration
- Public Speaking
Certification
Teaching Certification
Personal Information
Title: 1st grade Teacher
Timeline
Claims Adjuster
Safe-Guard Products LLC
08.2023 - Current
Customer Service Representative
TTEC
12.2021 - 04.2023
Server
Mary Macs Tea Room
02.2021 - 11.2022
Server
Smokey Bones Bar & Fire Grill
10.2020 - 12.2020
Server
Tin Lizzy's Cantina
05.2020 - 02.2021
1st grade Teacher
Columbia Elementary
08.2017 - 05.2019
Lead Pre-K Teacher
The Sunshine House Early Learning Academy
08.2015 - 05.2017
Cashier/Customer Service
Davido's Pizza and Wings
05.2010 - 11.2019
Bachelor's Degree in Early Childhood Education - Early Childhood Education
Middle Georgia State College
High School Diploma -
Southwest Dekalb High School
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