Brittany Hill
Summary
A passionate customer service agent with over 10+ years of customer service experience as well as being in leadership. My best qualities are accountability and my ability to be a great team player. I'm a fast learner and can adapt to any situation. As a role in leadership I've learned to make decisions under pressure and can defuse a situation by being calm empathetic and by listening. I'm also equipped with good training skills. I've been tasked to take on side projects within the United such as United Summer Associates and most recently the SOSAs (Special Olympics Service Ambassadors). With these programs I lead teach an assist young adults in the company as interns with hopes that one day they come back and join the company in the future.
Overview
16
16
years of professional experience
Work History
Customer Service and Ramp
CSR, United
04.2014 - Current
- Worked as Customer Service and Ramp for United for 10 years. In my years at United I've gained experience in teamwork and leadership. I have learned how work in a fast but safe environment and learned time management. As a Lead I've learned how to prioritize and show up for my peers when they ask for assistance. I've also been tasked with training new hires as they come out to the gates.
Ramp Agent
Ramp Agent, Skywest
11.2012 - 08.2013
- Handled cargo and did commissary
Lead/cook
Lead/cook, Six Flags Discovery Kingdom
01.2010 - 11.2012
- Helped cook in the foods department.
- Was a lead for two seasons, managed 100+ employees with breaks, lunches and money management.
Education
Esthetician License -
Paris Beauty College
08.2022
HS Diploma - undefined
Vallejo High
06.2007
Skills
- Fast Learner
- Time Management
- Adaptability
- Leadership
- Ability to Work Under Pressure
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Safety Rules and Regulations
- Multitasking Abilities
- Active listening
- Problem resolution
Timeline
Customer Service and Ramp
CSR, United
04.2014 - Current
Ramp Agent
Ramp Agent, Skywest
11.2012 - 08.2013
Lead/cook
Lead/cook, Six Flags Discovery Kingdom
01.2010 - 11.2012
HS Diploma - undefined
Vallejo High
Esthetician License -
Paris Beauty College
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