Jada Andrews
The Bronx,NY
Summary
Hardworking professional skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. Able to quickly learn and master new concepts and skills. Energetic with a flexible schedule and adaptable mentality. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Customer Service Agent (Ramp Agent)
Delta Air Lines, Inc
New York, NY
11.2021 - Current
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Passenger Service Agent
Swissport USA
Queens, NY
08.2021 - 12.2021
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
- Greeted passengers and provided boarding instructions.
Barista
Starbucks
New York, NY
08.2018 - 05.2020
- Greeted over 500 customers daily, answered questions and recommended drinks and pastries.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Supported highest standards of conduct and service to support company reputation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Nutrition Aide
St. Luke's Medical Center
Bartonsville, PA
12.2017 - 10.2018
- Assembled prepared food on trays for patients with regular and modified diets.
- Maintained clean and well-organized environment for client happiness and safety.
- Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.
- Delivered more than 50 trays per day with orderly and efficient approach.
Lifeguard
Camelback Mountain Resort
Tannersville, PA
01.2017 - 05.2018
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Observed sections of assigned water zone of responsibility.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
Education
High School Diploma -
East Stroudsburg Senior High School South
East Stroudsburg, PA01-2018
Skills
- Customer service oriented
- Reliable team worker
- Excellent verbal/written communication skills
- Basic computer skills
- Fast learner
- Great time management
- Practice safety measures
- Flexible
Timeline
Customer Service Agent (Ramp Agent)
Delta Air Lines, Inc
11.2021 - Current
Passenger Service Agent
Swissport USA
08.2021 - 12.2021
Barista
Starbucks
08.2018 - 05.2020
Nutrition Aide
St. Luke's Medical Center
12.2017 - 10.2018
Lifeguard
Camelback Mountain Resort
01.2017 - 05.2018
High School Diploma -
East Stroudsburg Senior High School South
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