EMILY SANCHEZ
Medford,OR
Summary
Highly-motivated employee with desire to take on new challenges. Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Agent/ Ramp Agent
Horizon Air
Medford, OR
11.2023 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Trained new staff on customer service protocols and company policies.
- Managed complex customer issues, ensuring timely resolution and follow-up.
- Helped large volume of customers every day with a positive attitude and professionalism.
- Coordinated aircraft ramp operations to ensure timely departures and arrivals.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Implemented and maintained security protocols to safeguard cargo shipments.
Ophthalmic Technician
Medical Eye Center
Medford, OR
01.2022 - 11.2023
- Prepared patients and administered comprehensive eye exam tests through a multitude of advanced technological testing.
- Sent patient prescriptions to pharmacies and scheduled follow up or next appointments.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Led patients to exam rooms, collected thorough medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Educated patients on pre- and post-operative care instructions effectively.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
Education
High School Diploma - undefined
Brea-Olinda High School
Brea, CA06.2021
Skills
- Customer Service Abilities
- Goal-Oriented
- Problem resolution
- Outstanding communication skills
- Active listening
Timeline
Customer Service Agent/ Ramp Agent
Horizon Air
11.2023 - Current
Ophthalmic Technician
Medical Eye Center
01.2022 - 11.2023
High School Diploma - undefined
Brea-Olinda High School