Brittany Hines
Grand Prairie,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Cheesecake Factory Restaurant
Arlington, TX
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Olive Garden Restaurant
Grand Prairie, TX
03.2021 - 03.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
General Warehouse Associate
K&N
Grand Prairie, TX
09.2020 - 03.2021
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50 pounds.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting, and stocking merchandise.
- Optimized storage space utilization by strategically arranging products based on size, weight, and frequency of use.
Skating Carhop
Sonic
Grand Prairie, TX
05.2020 - 09.2020
- Answered guest questions and promoted special products.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
- Delivered orders accurately and quickly, ensuring customers received their food fresh and hot.
- Streamlined the order-taking process by effectively communicating with kitchen staff about any special requests or modifications.
- Handled cash transactions efficiently, ensuring accurate payment processing for each order.
- Maximized efficiency in food preparation tasks while maintaining high standards of cleanliness within the workspace.
- Resolved customer complaints promptly, addressing concerns professionally and courteously.
- Managed time effectively during busy periods to ensure all customers were served promptly without compromising service quality.
Server
IHOP
Grand Prairie, TX
07.2019 - 05.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Lead Line
Spring Creek BBQ
Grand Prairie, TX
07.2018 - 07.2019
- Improved equipment efficiency by conducting thorough inspections and performing necessary repairs.
- Maintained detailed records of equipment history, enabling informed decisions about future maintenance needs and capital investments.
- Streamlined maintenance processes, implementing standardized procedures for routine tasks.
- Managed inventory of spare parts and tools, ensuring proper resources were available for timely repairs.
- Assisted in the development of safety protocols, contributing to a safer work environment for all employees.
- Conducted root cause analyses on recurring issues, implementing corrective actions to prevent future occurrences.
Education
UME Preparatory Academy
Dallas, TX05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- Sales expertise
- Order Accuracy
- Quality Control
- Table setting knowledge
- Food Delivery
- Food inspection
- Painting
- Inventory control
- Picking and packing
- Management
- Animal care
Certification
TABC
Food handlers
Additional Information
I also have been a drawing for 15+ years and I’m very passionate about art and all it entails.
I have a lot of work in animal care. I volunteered at an animal shelter for a couple years and have always cared for my own pets.
Timeline
Server
Cheesecake Factory Restaurant
03.2022 - Current
Server
Olive Garden Restaurant
03.2021 - 03.2022
General Warehouse Associate
K&N
09.2020 - 03.2021
Skating Carhop
Sonic
05.2020 - 09.2020
Server
IHOP
07.2019 - 05.2020
Lead Line
Spring Creek BBQ
07.2018 - 07.2019
UME Preparatory Academy
TABC
Food handlers