Brittany Holliday

• Process IRP/IFTA applications and IFTA tax returns.
• Interact with customers via telephone, email, and written correspondences.
• Examine customers application for accuracy and completeness, and to ensure they are in compliance with the IRP/IFTA requirements.
• Educate customers about federal and state requirements pertaining to their business type.
• Establish customer records in CSS and MySelect
• Perform title and record maintenance as needed.
• Update customer vehicle records.
• Complete self-reconciliation of revenue collected daily.
• Post and process payments and fees to customers records
• Help customers understand how to use the system, assist with transactions, and discuss any IFTA/IRP issues.
• Handle all documents in a manner to protect confidential customer information and to ensure DMV complies with record retention.
• Follow agency PII Policy (Personal Identifiable Information)

Hearing Officer Duties

• Reviews, examines, and processes unemployment
  insurance (UI) claims.
• Obtains information required to ensure timely and appropriate processing of claims
• Prepares and transmits requests electronically and/or manually to other parties to verify eligibility of applicant, obtain separation information, and ensure claims are filed legally without duplication from another state.
• Works with claimants, employers and/or other parties to obtain information and/or documentation to verify eligibility status and/or resolve problems or issues regarding UI benefits
• Collects and enters wage data and status information into an automated claims system, which is used to make determinations on eligibility and proper calculation of benefit entitlement.
• Conducts research, reviews claim requests and initiates corrective action to resolve claims problems

Tax Representative Duties

• Determine UI tax liability for new and existing employers
• Provided assistance with registration and enrollment on the employer self service system.
• Assist with account questions concerning tax rates, delinquent notices, and quarterly reports.

• Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
• Assessed department needs and implemented plans for sourcing supplies.
• Cultivated productive relationships with suppliers and maintained open communication.
• Added new vendors and products into the system and keyed in special shipping codes when needed.
• Entered order details into the system and inputted updates accordingly using eVA.
• Maintained term contract master lists to keep track of State contracts, vendors, pay rates, and start/end dates of the contracts.
• Organized inventory for multiple locations and diversified product selections.
• Researched competitors and sourced new vendors
• Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.

• Process Cover VA Medicaid applications Operate VACMS, Oracle, MMIS, Spider, and other systems to identify and approve clients for Medicaid services
• Reviewed criteria for different aid programs to determine eligibility for various applicants.
• Maintained 95% accuracy of processed cases.
• Processed an average of 25 transactions each day in a timely manner.

• Developing and revising office forms and report formats Composing a variety of correspondence to include letters, memos and e-mails
• Communicating with internal and external customers regarding the functions of the Personal Property Tax Unit
• Assist customers with business license setup, renewals, and closures
• Process meals tax and personal property tax planning, organizing, business unit file room.
• Communicate with tax enforcement and Audit about suspicious business license accounts.

• Supervised shipping and receiving, distribution and workplace safety.
• Managed a team of 7 warehouse workers for optimal scheduling, task delegation, and overall productivity.
• Oversaw inventory control levels and verified compliance with storage and organization processes.
• Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
• Kept detailed records of inventories and merchandise inventory transactions.
• Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
• Enhanced employee productivity through effective training programs and performance evaluations.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Assigned tasks to team members to complete within designated time frames.
• Resolved conflicts between team members and addressed complaints or grievances.
• Maintained accurate records of team attendance and documented disciplinary actions.
• Participated in meetings with upper management to roll out initiatives and procedures that will help with production, and overall workflow of the warehouse.