Brittany Holliday

• Examine customers' application for accuracy and completeness, and to ensure they are in compliance with the IRP/IFTA requirements.
• Process IRP/IFTA applications and IFTA tax returns.
• Educated customers on federal and state requirements relevant to their business, ensuring compliance and understanding.
• Interacted with customers through telephone, email, and written correspondence to provide timely assistance.
• Guided customers in system navigation, facilitating transactions and resolving IFTA/IRP inquiries to enhance user experience.
• Created and maintained customer records in CSS and MySelect systems.
• Revised and corrected customer vehicle records for accuracy.
• Complete self-reconciliation of revenue collected daily.
• Post and process payments and fees to customers' records
• Managed documents securely to protect customer confidentiality and comply with DMV record retention policies.
• Adhered to agency PII policy to ensure the protection of personal identifiable information.
• Performed title and record maintenance.

Performed hearings for unemployment claims

• Reviews, examines, and processes unemployment
  insurance (UI) claims.
• Prepared and transmitted requests to verify applicant eligibility, obtain separation information, and ensure legal filing of claims without duplication from another state.
• Works with claimants, employers and/or other parties to obtain information and/or documentation to verify eligibility status and/or resolve problems or issues regarding UI benefits
• Collects and enters wage data and status information into an automated claims system, which is used to make determinations on eligibility and proper calculation of benefit entitlement.
• Conducted research and reviewed claim requests to initiate corrective actions for resolving claims issues.

Managed tax inquiries from employers

• Determine UI tax liability for new and existing employers

• Assessed department needs and implemented sourcing plans to align with budget and operational requirements.
• Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
• Cultivated relationships with suppliers to ensure timely communication and support for procurement goals.
• Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
• Incorporated new vendors into the procurement system and entered special shipping codes.
• Entered order details into the system and inputted updates accordingly using eVA.
• Maintained term contract master lists to monitor State contracts, vendors, pay rates, and contract timelines.
• Systematized inventory across multiple locations for multiple locations and diversified product selections.
• Researched competitors and sourced new vendors

• Reviewed aid program criteria to determine applicant eligibility, ensuring compliance with program standards.
• Achieved 95% accuracy in processing cases, contributing to effective service delivery.
• Processed 25 transactions daily, ensuring timely access to Medicaid services for clients.
• Process Cover VA Medicaid applications Operate VACMS, Oracle, MMIS, Spider, and other systems to identify and approve clients for Medicaid services

• Communicated with internal and external customers to clarify functions of Personal Property Tax Unit, ensuring understanding and compliance
• Communicated with tax enforcement representatives regarding compliance issues and Audit about suspicious business license accounts.
• Processed meals tax and personal property tax.
• Assisted customers with inquiries and support with business license setup, renewals, and closures
• Developed and revised office forms and report formats to enhance operational efficiency Composing a variety of correspondence to include letters, memos and e-mails

• Managed 7 warehouse workers, optimizing scheduling and task delegation to enhance overall productivity.
• Supervised shipping and receiving, distribution and workplace safety.
• Oversaw inventory control levels and verified compliance with storage and organization processes.
• Conducted regular inventory audits to identify discrepancies in stock counts.
• Addressed employee concerns promptly, fostering open communication and a supportive team environment.
• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
• Enhanced employee productivity through effective training programs and performance evaluations.
• Coordinated with vendors to ensure timely delivery of materials and supplies, preventing workflow disruptions.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Delegated specific tasks to team members based on their strengths and availability. to team members to complete within designated time frames.
• Mediated and resolved conflicts between team members to maintain a harmonious work environment. between team members and addressed complaints or grievances.
• Maintained accurate records of team attendance and documented disciplinary actions.
• Participated in meetings with upper management to roll out initiatives and procedures that will help with production, and overall workflow of the warehouse.